Job Description
Job Description
About This Job
BALANCED+ is looking for an IT Consultant (Senior IT Support Analyst) to provide technical support and assist in IT projects in diverse business environments.
You will work with great people in different organizations, learn new technologies, and help improve the business operations of our clients.
Responsibilities
- Provide IT technical support at Level 3
- Assist IT managers and engineers in delivering complex projects
- Assist in installation, configuration, and troubleshooting LAN equipment, routers, Microsoft OS, and applications in virtual environments, as well as installation, configuration, and troubleshooting of data backups
- Perform monitoring of customers’ equipment in real-time as well as on preventive maintenance program
- Answer client calls and emails to triage software problems and needs
- Learn and improve personal IT knowledge and skills
Job Requirements
- Advanced knowledge of the computer and servers’ architecture, cloud architecture, as well as computer networking
- Ability to work on multiple projects at the same time
- Able to work with little or no supervision
- Strong command of English language, both oral and written
- Driver's license and car to travel to client sites
- Positive attitude and desire to grow
Skills and Qualifications
- Knowledge and experience in PC support (Microsoft Office, Microsoft Windows 10, 11, Microsoft Teams)
- Knowledge and experience in servers Microsoft Windows Server (SQL, IIS, Exchange, AD, DHCP, DNS, Print, etc.), Linus Ubuntu (LAMP stack)
- Knowledge and experience in cloud deployment and support (Microsoft Azure, ADFS, Office 365)
- Experience in performing server reoccurring maintenance
- Virtualization (VMware, Hyper-V)
- Data Backup (Veeam)
- Cybersecurity (VPN, MFA, EDR, MDR, phishing simulation, spam filtering)
- Computer networking including firewalls, switches, WiFi, (FortiGate, TP-Link, HP Procurve)
- Ability to manage monitoring (Zabbix) and ticketing (Zendesk) systems
Other
- University or college degree in software development, computer science, engineering, or mathematics
- Demonstrated ability to work effectively with emerging technologies
- Travel to / from the client site will be reimbursed (car required)
- Your performance will be evaluated regularly, direct feedback will be provided, and personal / professional development will be appreciated financially
Company Description
We’re seeking talented, motivated, and creative individuals to join our excellent team.
Company Description
We’re seeking talented, motivated, and creative individuals to join our excellent team.
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