Business Development Manager - CCaaS

At Mitel, you will have the opportunity to help businesses connect, collaborate and provide better experiences for our customers.

You will deliver valuable contributions in creating business success within our global organization utilizing your unique attributes, skills and experience.

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Overview :

Responsible for developing business on CCaaS and UCaaS through South America region.

Responsibilities :

Work closely with sales account managers to identify key projects to sell CX Solutions

Continuously grow and expand knowledge of Unify / Mitel across the entire portfolio

Support the account planning process and carry out strategic plans

Earn the trust of senior IT and business executives of enterprise accounts and create long-term partnerships with customers

Work closely with product teams, product engineering, professional services, and product support to ensure a world-class customer experience

Support customer meetings through presentations like whiteboarding or formal presentations, demonstrations and conversations around Contact Center solutions.

Respond RFX, being responsible to build a winner solution

Elaborate technical and commercial proposals

Handover projects from pre-sales to Operation and Delivery team

Requirements :

Computer Engineer, Network Engineer, Computer Scientist or similar

Proven knowledge of Contact Center solutions (on premise and cloud)

Proven experience in pre-sales activities (at least 3 years)

A team player with the ability to communicate well with team and customers.

English proficiency

Spanish will be a plus.

Strong analytical skills combined with strong organizational and prioritization skills.

Excellent communication skills with the ability to convey complex messages to a wide range of internal and external stakeholders at varying levels of seniority.

Takes ownership and follows through on decisions and actions.

Additional Preferred Skills :

Customer-facing sales skills : It's expected from candidate to feel comfortable engaging with customers from different positions, roles and levels.

In-depth technical knowledge of CCaaS and UCaaS : showcasing Senior Pre-Sales skills through presentations, meetings, product demonstrations, whiteboarding sessions or additional customer-oriented activities

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Mitel is committed to achieving workforce diversity and creating an inclusive working environment. Diversity makes sense for us, for our customers and for our future.

We value differentperspectives, skills and experiences, and welcome applications from all sections of the community.