System Support Specialist - Technology Services

Job Description

The System Support Specialist is tasked with delivering onsite IT hardware and software support to end users, ensuring prompt and professional responses to incidents and service requests.

As a member of the Service Delivery team, the main objective of this role is to provide an outstanding user experience for all MH users across various locations.

Essential for success in this role are strong customer service and communication skills, problem-solving capabilities, and expertise in end-user computing equipment and applications.

This position is strictly onsite with no possibility for remote work. The individual will need to be available to work any shift between 6 AM and 8 PM on weekdays, weekends, and holidays at either the Richmond Hill or Vaughan location.

Additionally, a valid G driver's license and personal transportation are required, as the role involves traveling between various Mackenzie Health locations.

What must you have?

• Completion of a three-year college program in computer related field.
• Minimum of 3 years of progressive working experience in deskside support role, preferably in healthcare environment.
• A+ and ITIL V4 certifications.
• Hands on experience with troubleshooting issues related to Windows 10, Outlook, MS Teams, SharePoint, OneDrive etc.
• Hands on experience with troubleshooting and fixing PC hardware issues.
• Hands on experience with PC reimaging tools.
• Hands on experience with local and network printers setup and troubleshooting in a corporate environment.
• Hands on experience with setting up and troubleshooting Android and iOS devices.
• Experience troubleshooting virtual and cloud computing environment based on Citrix, VMware and Azure.

What else do you bring?

• Excellent verbal, written and interpersonal communication skills.
• Highly self-motivated and directed, with keen attention to detail.
• Able to prioritize and execute tasks in a busy corporate environment.
• Able to adopt modern information technology and systems and an enthusiastic adopter of new and novel technology solutions.
• Proven attendance record.
• Demonstrates understanding and complies with patient and staff safety policies and procedures that foster a safe and inclusive environment for all.
• Effectively uses empathy in interactions with others and demonstrates behaviours consistent with Mackenzie Health’s Commitment to Caring.

Preferably, your profile also includes :

• Entry level Azure and / or VMware certification.
• Experience with project coordination and documentation.
• You may be required to work at any site of Mackenzie Health.

Mackenzie Health is an inclusive and equal opportunity employer committed to providing accommodations for applicants upon request at any stage of the recruitment process in accordance with the Accessibility for Ontarians with Disabilities Act (AODA) and the Ontario Human Rights Code.