Is this role right for you?
In this role you will :
- Provide first line of support via face to face and e-mail for issues related to trade booking, P&L, risk, IR rate / FX reset, cashflow and settlement issues raised by Front Office Trading and Sales business users.
- Be responsible and manage the resolution of issues promptly through root cause analysis with assistance from Business analyst / Developer teams.
- Provide day-to-day support to North America business teams to resolve complex business problems, including ad hoc queries and user training.
Do you have the skills that will enable you to succeed in this role? We’d love to work with you if you have :
- Solid understanding of financial markets and products, in particular Derivative Products
- Strong SQL scripting skills.
- Familiar with Rest API’s and ability to invoke via Curl / Postman / Python.
- Strong experience with log analysis, monitoring applications, and vendor application analysis tools.
- A strong focus on client service and delivery with trading desk facing experience.
- Creative, self-starting, results oriented and a motivated individual with good analytical skills to independently resolve issues.
- Proven interpersonal, communication and negotiation skills in providing support to business users.
- Working knowledge of MarkitWire (Preferred Asset)
- FRM or CFA designation are desired
What's in it for you?
- We have an inclusive and collaborative working environment that encourages creativity, curiosity, and celebrates success!
- We provide you with the tools and technology needed to create beautiful customer experiences.
- You'll get to work with and learn from diverse industry leaders, who have hailed from top technology companies around the world
- Onsite cafeteria.
- Dress codes don't apply here, being comfortable does.
- We offer a competitive total rewards package that includes a base salary, a performance bonus, company matching programs (pension & profit sharing), generous vacation, personal & sick days, personal development funding, maternity leave top-up, parental leave and much more.
LI-Onsite
ScotiaTechnology
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