ServiceNow Configuration Management (CMDB) Specialist
Responsibilities
- Engage with business functions across the organization to build their service management practice and service delivery model.
- Lead the IT Service Management processes in close collaboration with other ITSM Specialists to drive IT efficiency and effectiveness across the organization.
- Responsible for building implementation plans, ensuring all technical and non-technical resources are in place for a successful implementation and management
- Continually assess the effectiveness of the processes and proactively research best practices
- Responsible for establishing and meeting the key performance indicators and provide continual improvement recommendations to senior management
- Serve as a primary and backup focal for one or more of the following processes : Configuration Management, Change Management, Incident Management, Problem Management, Asset Management, Request Management
Required Experience
- Certification in ITIL 3 Service Operation or ITIL 4 Create, Deliver & Support
- Strong experience in ServiceNow CMDB Administration and Asset Management is required
- 5+ years’ experience leading and managing ITSM processes
- Demonstrated experience in ServiceNow is a must
- Excellent communication and leadership abilities
- Previous vendor / supplier management experience
- Knowledge of business analysis and planning process
- Project management capabilities
If you have the above experience please submit a MS Word copy of your resume ASAP.
Thanks! : o)
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