Customer Service Representative

Job Description

Job Description

Job description

Do you have a passion for customer service and want to build a career with a company that values work-life-balance and promotes from within?

Then we want you to join our extraordinary team!

Aspire Lifestyles provides an opportunity to have the stability and support of a worldwide industry leading concierge company while working from your home.

• MUST be located in Ontario, Canada .
• Remote - Work from Home Opportunity
• Starting at $20.00 / hr with the potential to earn a monthly bonus!
• $2.00 / hr shift differential for all hours worked after 7pm ET
• Full-time (up to 40 hrs a week), 8-hour shifts, Permanent
• Benefits (after 30 days of employment) including but not limited to :
• Dental care
• Extended health care
• Vision care
• RRSP with company match
• Paid time off
• Career advancement opportunities
• Paid Training
• MUST be able to work Full Time.
• MUST be able to work Afternoons and Weekends.
• No sales required.

We are currently looking for talent to be available for full time variable schedules including afternoons, evenings and weekends as required.

Aspire Lifestyles is a global leader and concierge industry pioneer with 30 years of experience that offers unique opportunities to make memories for our customers every day.

As a member of our team, you will provide white glove customer service to our high-profile clientele through the fulfillment of requests which include but are not limited to dining reservations, ticket purchases, and flower requests.

Here’s what you bring to the team :

• The passion to always put the client's experience at the forefront of everything you do while maintaining a positive and professional attitude.
• Must be internet savvy and proficient in navigating multiple systems simultaneously.
• Able to work in a fast paced, structured call center environment servicing customers through inbound and outbound virtual channels (phone and email).
• Strong ability to communicate and write in a polished, educated, and professional manner.

Please note that successful candidates must meet the following criteria in order to Work from Home :

• Must provide a private at-home office space, with a lockable door, free of distraction.
• Must procure, set up, and maintain high speed internet access with a minimum speed of 25 mbps download / 5 mbps upload.
• Hard wired internet connection (cannot use Wi-Fi or Wi-Fi Pods) capable of continuously supporting excellent call quality and high-speed response rate.

Internet connection must be connected to modem / router through hard cable / ethernet cord.

• Satellite users are prohibited and cannot be used due to the impact on call quality and the stability of service.
• To qualify for this position, you MUST have a smart phone. The smart phone MUST be operating on the most up to date software system.

Qualifications :

• High school diploma or equivalent is required.
• Must be able to pass a pre-employment background check.
• 2 years of customer service experience required.
• Prior experience in the Hospitality or Travel industries preferred.

Aspire Lifestyles is committed to ensuring accessibility for all persons with a disability and to providing excellence in serving all customers including people with disabilities.

Accommodations are available on request for candidates taking part in all aspects of the selection process.

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