Bilingual Customer Service Representative- Hybrid

Do you have a passion for customer service and are fluently bilingual in English and French?

Are you able to remain calm in a crisis?

Have you been looking for a job where you can make a meaningful difference in people's lives?

Then we have the job for YOU!

A well-established benefits company in Etobicoke is looking for Bilingual Customer Care Representatives to join their team.

In this role you will be supporting a mental-health line over phone, chat and email. You'll need to be able to deal with sensitive situations with empathy and compassion, and you'll get the opportunity to make a real difference.

This is a permanent full-time position.

Read on to learn more!

Advantages

Why do you want the job?

• Pay rate of 27.87 / hr, with an annual bonus based on individual and company targets
• Excellent benefits including a health care spending account and allowance account for wellness
• 2 weeks vacation to start
• Company paid parking
• Family oriented company culture
• Growth opportunities internally
• Rotational shifts - requiring availability for shifts Monday-Sunday between 8am and 11pm
• Hybrid working model (2 days in office per week)
• Unionized environment

Responsibilities

• Supporting inbound calls, emails and chats from clients
• Providing customers with details about their coverage, and directing them to the appropriate team for follow up
• Updating customers' accounts after every transaction
• Pass along escalations to higher-ups as necessary
• Go above and beyond with every interaction

Qualifications

• Bilingual in French and English is MANDATORY (testing will be required)
• 2 years of call center experience
• Requiring availability for shifts Monday-Sunday between 8am and 11pm (Rotational shifts)
• Additional Customer Service experience is an asset
• Tech savvy and able to navigate through multiple environments
• Professional and a team player
• Completion of a post-secondary degree / diploma is required

Summary

If this sounds like you, please don't hesitate to apply!

How? Apply directly to this posting!

We appreciate all applications; however, we will only be reaching out to those who meet the qualifications.

Please visit www.randstad.ca for all of the roles currently open at Randstad!

We look forward to hearing from you!

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees.

In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary / gender non-conforming;

Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle.

We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.

ca to ensure their ability to fully participate in the interview process.