Job Description
Our client is a leading WordPress page builder plugin. They are looking for Technical Support Agents. These are full-time, home office based positions providing technical support via chat or email during regular working hours.
The Tier 2 Technical Support agent is an advanced-level technical position, offering many opportunities to grow professionally, master and practice industry-leading methodologies and tools, and be involved with the cutting-edge technology that’s building the web of tomorrow.
Requirements
At least 2 years experience in Technical Support (Tier 1 or 2)
Experience with WordPress, HTML, CSS and JavaScript
Experience with web development and inspection tools
Knowledge of PHP and other coding languages an advantage
Knowledge of Web Applications
Experience with Web Servers and infrastructure, hosting, cloud and SaaS an advantage
Web Design / Development background an advantage
Ability to analyze and solve complex technical problems
Ability to fluently communicate complex technical ideas in English
Ability to break down and guide through a technical process
Ability to work under pressure
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