Administrator, Operations (6 Months Contract)

Venture outside the ordinary - TMX Careers

The TMX group of companies includes leading global exchanges such as the Toronto Stock Exchange, Montreal Exchange, and numerous innovative organizations enhancing capital markets.

United as a global team, we're connecting cross-functionally, traversing industries and geographies, moving opportunity into action, advancing global economic growth, and propelling progress.

Through a rich exchange of ideas, meaningful collaboration, and a nimble operating model, we're powering some of the nation's most critical systems, fueling capital formation and innovation, bringing increased opportunity to business visionaries, product ingenuity to consumers, and career exploration to our team.

Ready to be part of the action?

Now Hiring - Administrator, Operations (6 Months Contract)

Key Responsibilities :

Assist with requests / enquiries which may include extensive research of various kinds of current and historical records.

Update status of each request / enquiry on the tracking system as the file progresses.

Identify and inform the Supervisor of complaints as well as trends and opportunities to improve service levels, apparent by the nature and number of enquiries.

Develop a thorough knowledge and understanding of the services offered by clients to their security holders and keep up-to-date on circumstances which affect the security holders especially security transfer requirements.

Maintain and provide monthly statistics for fee and performance reporting purposes.

Ensure compliance with policies, procedures and regulatory requirements.

Keep operational procedures and guidelines up-to-date and enrich them whenever needed

Help further strengthen the risk framework by acting as first line of defense and implementing relevant controls

Help streamline the process flows and develop initiatives to increase the added value for the clients, their shareholders and the company

Other duties and responsibilities as assigned.

Must Have(s)

College diploma or university degree in business and / or finance, or equivalent experience

1 to 3 years experience in a similar administrative role, an asset

Proficient in Microsoft Office & Google suite

This role is 5 days / week at the office

Nice to Have(s)

Bilingual English / French (contacts and collaboration with clients and colleagues English only) would be an asset

Financial services industry experience would be an asset

In the market for

Excitement - Explore emerging technology and innovation, as well as ventures and digital finance that shape the future of global markets! Experience the movement of the market while grounded in the stability of close to 200 years of success.

Connection - With site hubs in some of the world's most multicultural cities, we leverage our size and structure to create rich connections and belonging while experiencing powerful global impact through our work.

Impact - More than a platform, we use our talents to power mission-critical systems that drive global economic advancement, innovation, and growth.

As well, our employee-led Team Impact spreads social good via our giving strategy.

Wellness - From empathetic leadership to a culture of flexibility and balance, we believe wellness at work creates the maximum yield and a stronger "we".

Plus, with a cloud-first and hybrid workstyle, as well as generous time-off and leaves, we support a life well lived!

Growth - From a growth mindset in our work, to expansion in our business, TMX is home to action-takers energized by the achievement of ambitious growth.