Position Overview
Do you like to help people and solve their problems, customer support is your passion.
A Client Services Specialist will be instrumental in helping our client customers during their buying process, to the point of subscription renewal and even troubleshooting where necessary.
You will work closely with partners, internal teams as well as sales departments to merely make sure the client gets the best service they have ever gotten and is satisfied and delighted.
This function is also important in educating our users and building lasting relationships with them by making sure their issues are resolved as quickly as possible.
You will be a team member led by the Customer Service Manager or Team Lead to cooperate with us to maintain our reputation for excellence.
Key Responsibilities :
- Upload orders and ensure they comply with the pricing guidelines and SOX policies.
- Build strong client relationships and keep the SLAs intact.
- Generate management and sales reports as well as data analysis.
- Creating and updating workflows, training materials, and Salesforce content are some of the responsibilities of the post.
- Provide the customer with product, order, and complaint information, if applicable; escalate as per requirement.
- Give updates on the order status, shipping, and product availability.
- Record and solve customer issues by using the previous data.
- Assist customers with the use of self-service tools and review them during their training.
- Assisting the partners and internal teams with the process of onboarding is one of the responsibilities.
- Work together with the sales team on the quarter-end activities, including the completion of account approvals.
- Create content that is according to KCS standards for the purpose of knowledge sharing.
- Communicate between the departments to solve intricate problems.
- Ensure efficiency and engagement through the service review process.
Qualifications :
- At least 3+ years of experience in troubleshooting, client support, or related roles.
- Good IT skills and experience, preferably in the direction of KPI achievement).
- Ability to generate detailed input and act as a team member in a multicultural, multilingual environment.
- Having the ability to work without supervision and being self-initiated is much better.
- Great verbal and written communication skills.
- Flexible and rapid adoption of change in a dynamic environment.
- The desire to learn new technologies and systems is unquestionable.
- A sense of ownership and pride in your work is preferred.
If you believe you're a great fit for this role, please send your latest resume to [email protected] for consideration.
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