Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services.
Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results.
We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions.
Join our dynamic team and make your mark on the payments technology landscape of tomorrow.
TSYS, a Global Payments’ company, is looking for fraud specialists for a fully remote position. The training will start on October 7th, 2024 (Training is M-F 12pm - 9pm EST) In this role, you will review account activity for signs of fraudulent use of credit cards.
In the event there is a likelihood of fraud, you will perform outbound calls to cardholders in order to verify whether, or not the cardholder recognizes the activity in question
Important information :
Schedule : 40 hr per week - we are a 24 / 7 / 365 environment, however, we will work with you to find a shift that meets both your needs as well as those of the business.
100% remote
Training schedule : Monday-Friday 12pm - 9pm EST
Salary : 18$ / h
Shift Premium may be available depending on hours worked / location.
Remote office internet connection with a minimum download speed of 50Mbps download , and a minimum upload speed of 15 Mbps is required.
The connection must be via ethernet cable directly to the modem (no wifi).
What you will be contributing to the team :
Identify and address customer inquiries regarding accounts.
Identify potentially fraudulent activity occurring on accounts.
Appropriately utilize internal systems and resources to accurately and effectively serve customers.
Educate customers on policies, and procedures as it pertains to chargeback rights for non-fraud disputes, and reporting fraudulent activity.
Accurately document customer conversations in appropriate systems.
Provide timely escalation of all department and system issues using the established reporting protocols.
Interact and liaise with various support groups within Global Payments / TSYS in order to resolve cardholder disputes.
Successfully complete additional skills training as required / requested.
Who you are :
Someone with 6-12 months of employment experience.
Contact center, or banking / financial services experience is preferred, but not required.
Bilingual in English and French.
Must be eligible to work full time in Canada.
Available to work on a rotational basis, 24 / 7, 365.
A High School Graduate.
Able to maintain customer service standards during high-pressure situations.
A positive member who loves to learn and share new things.
A strong communicator with great interpersonal skills.
A problem analyzer and solver by gathering relevant information systematically.
Able to work independently and make quick and accurate decisions.
Someone with strong analytical skills to troubleshoot issues.
Who we are :
At TSYS, we’re building the future of payments. Our suite of scalable issuer solutions provides the next generation platform for origination, processing and risk management.
Our mission is to keep pushing payments technology forward. We're always investing, testing and evolving. Delivering smarter, more secure payment solutions.
How we care about our people :
Real opportunities to grow professionally
Collaborative, friendly work environment
Benefits after 30 days
Health insurance
Short-Term and Long-Term disability coverage
Life insurance plans
Retirement savings programs
Employee stock purchase program
Employee assistance program
Volunteering opportunities
We sincerely thank all applicants for their interest. We will only contact those selected for an interview.
LI-Remote
Resume Specialist - Bilingual (English /French)
We are looking for a Resume Specialist who is fluent in both English and French-Canadian, as the role requires daily communication with clients and partners in both languages. Fluency in English and French-Canadian is required for this role, as the position involves daily interactions with clients a...
Virtual Financial Planner (Bilingual, French and English)
Language Requirements for role: Strong verbal and written language skills in both French and English. You're fluent in French and English as this role provides support to clients and team members inside and/or outside the province of Quebec. VIRTUAL61 - REMOTE/TELETRAVAIL - QC - BMO. Implements busi...
Bilingual Translator (English to French)
Bilingual Translator (English to French). Translate a variety of texts intended for consumers, stakeholders, member firms and the public such as news releases, web pages, marketing material, technical reports, annual reports, template letters, case summaries and precedent documents from English to F...
Bilingual Facilities Services Coordinator (English/French)
The Facilities Services Coordinator I is required to provide service in English and French OR English and Spanish. Provides customer service support in either English and French OR English and Spanish. Demonstrates language proficiency (both verbal and written) in English and French OR English and S...
Everyday Banking or Card Services Associate, Virtual Connect (Bilingual - French and English)
Strong verbal and written language skills in both French and English. You're fluent in French and English as this role provides support to clients and team members inside and/or outside the province of Quebec. VIRTUAL61 - REMOTE/TELETRAVAIL - QC - BMO. ...
Bilingual Settlement Project Manager (French & English)
Bilingualism, French and English fluency. Internally, they coordinate with our sales representatives, data analysts, web developers, call center supervisors/managers, disbursement specialists, claims analysts, and a host of other personnel to ensure project deliverables are met. This position will o...
Bilingual Specialist, Business Banking Services (Remote)
This position requires proficiency in a language other than French to interact, support and/or provide services to non-French speaking customers, employees and/or partners inside and/or outside the province of Quebec. This position requires proficiency in English to interact, support and/or provide ...
Medical Information Specialist Nurse (French, English)
The Multilingual Medical Information Specialist (MMIS) position is part of the ProPharma Medical Information Contact Center and follows all corresponding regulations, industry standards, and client/internal policies regarding medical information and the collection and documentation of adverse events...
Business Travel Agent Consultant II (experienced) VIRTUAL Bilingual – English and French Canadian
...
Yardi Bilingual Support Analyst (French/English)
The ideal candidate will have strong problem-solving skills, be fluent in both French and English, and have demonstrated experience in support, thriving in a collaborative, team-based setting. Fluency in French and English is. High proficiency in troubleshooting and delivering remote support via ema...