Senior Technical Writer
On behalf of our client in the Banking Sector, PROCOM is looking for a Senior Technical Writer.
Senior Technical Writer Job Description
Create content for the audience - You'll write audience-centred content that is clear, accurate and complete by following internal and department standards and general standards for plain language and design
Manage documentation projects - You will provide documentation plans and work effort estimates, prioritize work to meet timelines, analyze documentation requirements and recommend solutions to our internal partners.
Look for opportunities for improvement - You will ask for end-user feedback and find ways to improve the employee and client experience
You will suggest ways to improve site navigation, documentation design and online communications
You will research new methods and best practices for documentation
Work closely with internal partners and subject-matter experts to make sure information is correct and complete
Work independently and with the team - You'll work with minimal supervision, keeping management informed and escalating issues when needed
You'll work with the team to deliver large communication projects and independently lead small to medium projects
You will participate in project meetings, contribute to post-implementation reviews, and support team members by sharing expertise, knowledge, and information
Senior Technical Writer Mandatory Skills
5+ years of experience in technical writing
Skilled at writing in plain language
Strong communication skills, both written and verbal
Time management skills
Strong understanding of metadata and previous experience with search engine optimization (SEO)
Previous experience with HTML or a related language
Strong relationship management skills; able to work in a consultative capacity and elicit the requirements from business partners and SMEs
Senior Technical Writer - Nice to Have Skills
Bilingualism in English and French is an asset.
Previous experience with editing
Previous FI experience
Any technical writing education or certification
Senior Technical Writer - Assignment Start Date
ASAP 6 months to start
Senior Technical Writer - Assignment Location
Toronto, ON Work Hybrid
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