Chief Information Officer (CIO)

Come Build a Better Financial Future for all Canadians

At Neo, we’re building a more rewarding financial experience for all Canadians.

Life at a rapidly expanding tech startup is demanding, exhilarating, and not for everyone.

From world-class creative minds to brilliant engineers, it's high-performing people that make Neo a workplace with passion and purpose.

Since being founded in 2019, Neo has built incredible traction and is one of the fastest growing fintechs in Canada.

• LinkedIn’s Top Startup in Canada for 2022 and 2023, and the #1 fastest growing company in Canada by the Globe and Mail in 2024, check out the article here .
• Top-ranked mobile apps and credit cards
• Canada’s top-rated credit card
• Team of 700+ people
• 1M+ customers in 3 years
• 11K+ retail partners

The Role

We’re looking to add a proven Chief Information Officer (CIO) to our leadership team at Neo. The CIO will play a crucial role in aligning technology with business goals to manage risk and improve enterprise efficiency.

What you'll be doing :

Oversee and build up foundational technology teams at Neo including :

Data, Cybersecurity, Infrastructure, and Corporate Technology (IT).

• Lead a group of leaders; hire, coach and manage with a focus on teamwork, ownership, professionalism, and creating a high-performance culture.
• Be strategic; think about how to create value, or how Neo will be competitive, rather than just running day-to-day teams or doing what other companies do.
• Improve team focus through disciplined prioritization, proactive roadmapping, and project management excellence.
• Take ownership over IT across all departments, standardizing our approach to IT implementations, managing IT devices, deploying off-the-shelf software, or SaaS.
• Ensure data is managed with integrity and good governance at Neo : adding value to the enterprise, while also safeguarding storage and keeping access to an as-needed basis.
• Play the role of de-facto Chief Security Officer, executing an information security strategy or framework to help Neo maintain the highest possible standards of security.
• Lead our cloud infrastructure team to reduce operational costs while enhancing performance, availability, uptime, and DevOps capabilities.
• Execute a vendor management program to ensure selection of vendors is lean, process driven, mature, proactive, cost-effective and consistent.
• Learn our business; be able to dig into processes (especially within operations-heavy teams) to develop strategies for better technology and efficiency.
• Plan and lead major digital transformation initiatives, such as future implementation of an enterprise-wide ERP or CRM.
• In tandem with our strong compliance team, ensure compliance with regulations and successfully navigate compliance audits as needed.
• Work directly with founders including our CTO and COO to grow and transform our business for the better.

Who we are looking for :

• 10+ years of experience on technology teams, including 3+ years experience in a similar leadership role (CTO, CIO, VP, etc).
• Both tactically and strategically minded. You should be able to operate in the weeds in a scrappy startup environment, but also be the leader with the ability to build strategy, roadmaps, systems and frameworks.
• Exposure to substantial and significant scale within a fast-paced, fast-growing company.
• Proven excellent communications, leadership, and management skills.
• Fluency across cybersecurity, corporate IT and data with emphasis on enablement, efficiency and bottom-line cost management.
• Demonstrated ability to drive change and manage teams or projects to ensure delivery of quality results, on-time, and on-budget.
• Confidence recruiting, interviewing, and hiring teams quickly, while also managing team and individual performance to get results.
• Ability to understand financial information, analyze spend or manage budgets.
• Must be highly organized, and able to organize through speed, complexity and chaos.
• Experience in a regulated industry dealing with regulatory compliance and handling sensitive and private data preferred (banking, finance, equities, medicine, etc).

What will help you succeed :

• Adaptable, high-achiever energized by moving fast in a startup environment.
• Team player who loves working in groups and being part of a leadership ecosystem.
• Entrepreneurial spirit; seeking environments where betting on yourself yields rewards.
• Highly analytical, operationally oriented; know how to be data and metrics driven.
• Maker with a drive to finish projects off, and ship actual best-in-world results.
• Pragmatic perfectionist with a belief that it can always be better'.
• A passion and obsession with startups and technology.

Apply with Us

We believe in equal opportunity, and are committed to creating an inclusive climate where everyone can thrive. Customers trust us with their finances, so successful candidates for this position will be required to undergo a security screening, including a criminal records check and a credit check.