Required Skills and Experience
- Bilingual in English and French
- Excellent phone etiquette and excellent verbal, written, and interpersonal skills
- Ability to multi-task, organize, and prioritize work.
- Ability to communicate with customers via phone and email, and provide excellent customer service, even if it means going the extra mile
- Solid knowledge of MS Office and overall tech savvy
- Ability to work in a fast-paced environment, meet deadlines with a positive approach, and be adaptable
- Ability to work independently and be a team player
Nice to Have Skills and Experience
- Experience in the bathroom, plumbing, and / or electrical industries
- Experience with an ERP system (they use sage 300)
- Experience with a ticketing system (they use Zendesk)
- Spanish speaker
Job Description
Insight Global's client is a Canadian provider of luxury bathroom products. They are based out of Montreal as well as have several other centers across Canada and the US.
We are looking for a talented Customer Service Representative to join their growing team 5 days a week onsite, Monday-Friday in their Montreal headquarters from 8AM-4 : 30PM.
The ideal candidate has a strong desire to deliver incomparable customer support to their customers.
Benefits of this position include :
Collective insurance from day one. 50% paid by the employer
Virtual medical appointment app, paid for 100% by the employer
2 weeks of paid vacation after 1 year (or flexible usage during year 1), 5 personal days per year, and 8 paid holidays
Bonus structure based on performance
Fun environment with seasonal activities
A close-knit team
Day to day this person will serve customers by providing world class customer service and resolving product and service problems via phone and email.
Capture required data and process through appropriate systems.
Collaborate with other departments to ensure speedy issue resolutions.
Help in the resolution of issues with products or services by clarifying the customer's complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure resolution.
Contribute to the organizational success of the company by ensuring customer satisfaction, and team cooperation.
Cooperate with other departments when needed.
Salary for this role is roughly $45,000 annually, dependent on relevant experience.
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