Data Management Technical Architect (Toronto Region)
Location : Toronto
Job Overview :
Senior member of data management team that supports enterprise clients utilizing Symantec NetBackup and Enterprise Vault.
Candidate must possess a superior knowledge of NetBackup 6.x / 7.x and be dedicated to customer satisfaction. The candidate will be required to identify, remediate and report on backup issues while following well defined processes and procedures.
Candidate will also be required to prepare progress reports, utilize a work ticket / tracking system and will report directly to an operations manager.
Key Responsibilities and Accountabilities
Perform a daily review and report on backup success / failure from across the enterprise
Troubleshoot and remediate backup failures thru to resolution
Restore data from tape within the restrictions of a service level agreement
Install and configure Symantec NetBackup Client software on Unix / Windows / Linux servers
Administer the NetBackup application on clients, servers and media servers
Perform NetBackup catalogue restores
Configure and maintain Symantec reporting tools as well as custom reporting scripts
Identify, troubleshoot and remediate tape library issues
Work with DBA’s to backup and restore Oracle, SQL, Informix, Exchange and SAP databases
Liaise directly with Tape Management and H / W support vendors
Direct and maintain ownership of HW / SW escalation cases through backline and / or local support organizations
Provide input and participate in root cause analysis
Participate in disaster recovery exercises
Perform audit tests per Service Level Agreements
Maintain documentation
Mandatory Skills Requirement :
3+ years relevant Symantec NetBackup administration experience
Strong working knowledge of backup and recovery products and processes
3+ years System Administration (HP-UX, Solaris, Linux and Windows)
Understanding of SAN / NAS / DAS technologies
Familiarity with various snapshot and BCV technologies
Knowledge and understanding of tiered storage technologies (Disk, tape, VTL etc)
Understanding of basic data network technologies, including LAN and WAN
Programming / Scripting languages (Bourne, KSH, CSH and Perl)
Soft Skills :
Demonstrated ability to work collaboratively as well as independently
Experience working in remotely supported environments
Strong analytical, troubleshooting and problem solving abilities
Possess excellent verbal and written communication skills
Experience with the following a plus :
Backup Exec
VBR / NOM or Symantec Ops Center
Bilingual
Education & Training
Technical College Certificate or equivalent experience
Completion of vendor technology courses relevant to the position
Please note this position may require candidate to work afterhours and some weekend day.
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