Lease Portfolio Manager - OpenRoad Honda

UNLIMITED POSSIBILITIES AHEAD

Position : Lease Portfolio Manager

Status : Sales Full-Time

Dealership : OpenRoad Honda

Department : Sales

We believe in doing good for our customers and for ourselves. Whether it’s launching the most anticipated model of the year or purchasing a vehicle for your next adventure, great people and relationships are at every turn with OpenRoad.

We are proud of our forward-thinking culture developed over 40 years of continuous improvement initiatives. OpenRoad is one of the largest and fastest growing automotive retail groups in the country (representing 21 automotive brands across 34 locations) with a shared vision to become the national automotive leader in customer experience.

As one of Canada’s Best Employers and Best Managed Companies, we are looking for team players who are excited to continually learn, work hard, and take ownership of their role.

If you love the idea of joining an organization with unlimited possibilities to accelerate your career, then apply to OpenRoad and grow with us today!

A Career at OpenRoad Means You’ll Enjoy :

• Opportunity to work with a variety of OEM BRANDS including; Acura Audi, BMW, Genesis, Honda, Hyundai, Infiniti, Jaguar, Land Rover, Lexus, Mazda, Mercedes-Benz, MINI, Porsche, Rolls-Royce, Subaru, Toyota, Volkswagen
• Amazing Incentives including but not limited to : Discounted Vehicle Purchasing Program, Boot Allowance, Computer Rebate Program, Employee Referral Program, Employer RRSP Matching, Tool Purchase Subsidy
• Internal and external, training & development opportunities for skill-development and growth
• Be part of a collaborative, friendly and progressive work-culture with an emphasis on transparency, innovation, relationship and empowerment
• Comprehensive extended health and dental plan, tailored around Associate wellness.
• Recognition and Engagement Events!

SUMMARY :

A Service to Sales Team Member is one that will interact with existing service clients in a variety of ways. This role requires Team Members to consistently deliver a high level of customer service in all interactions.

This Team will explore vehicle ownership options with clients who have brought their vehicle into the dealership for maintenance every day.

There will be an expected percentage of service customers that will be expected to be reached out to. This team will be responsible for not only completing comprehensive appraisals of vehicles that are in for service, but also presenting the vehicle valuation in the agreed upon fashion to all clients, as well as following up with all clients who have had vehicles appraised.

All efforts are geared to best try and generate opportunities for the client to either upgrade their vehicle or sell their vehicle to Richmond Honda.

ROLE & RESPONSIBILITIES :

• Analyzing the current lease portfolio to identify opportunities for renewing these guests into another lease contract.
• Contacting guests prior to lease-end in order to schedule a vehicle inspection of their current vehicle.
• Working in conjunction with Product Advisors to review any specific questions, concerns or special requests guests may have about entering into a new lease contract.
• Presenting lease renewal options.
• Working in conjunction with Sales Managers during the vehicle appraisal process.
• Assisting in the overall sales process, including presenting features, options, benefits etc. of new vehicle model(s) that the guest expresses interest in.
• Working in conjunction with Financial Service Office managers to schedule successfully completed lease renewal vehicle deliveries.
• On-going self-directed learning about current vehicle features in order to maintain a high standard of product knowledge about the current new model vehicle line-up.
• Must follow Company safety policies and practices, and immediately, report any and all accidents to a Manager / Supervisor.
• This position will be expected to perform other duties as assigned by management.
• OpenRoad reserves the right to modify this job description as business needs require.

KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED :

• Have an attention to detail and high-quality control standards.
• Have strong computer knowledge and skills.
• Quick learner, and team player.
• Strong communication skills, ability to work with all levels of the organization.
• Previous sales experience, with ability to speak other languages is considered an asset.
• Good interpersonal, organizational, and communicational skills.
• The ability to work effectively with all levels of the organization.
• A valid Ontario Driver’s License with a good driving record.
• Ability to communicate with others and to assimilate and understand information, in a manner consistent with the essential job functions.
• Ability to make sound decisions in a manner consistent with the essential job functions.
30+ days ago