Bilingual Customer Service Representative

Job Description

We are looking for a Bilingual Customer Service Representative where you would champion the Banks brand and provide support to our clients as they will interact with us in very different ways;

whether it is by phone, email, chat, video, social media or mobile. This is a full time and shift oriented role that

provides the flexibility and opportunity to work from home on a hybrid model.

• Taking 50-60 inbound calls per shift from existing clients to deliver an outstanding customer service experience, making every client interaction an exceptional one
• Provide assistance with any questions or concerns regarding their credit cards. Examples : Balance checks, limit increases / decreases, authorized users, fraudulent transactions, etc.)
• Focus on helping clients when they need us most, by responding empathetically to a variety of questions, assisting with a myriad of banking solutions and resolving client concerns at first point of contact
• Contribute to team results by supporting all colleagues to be successful in meeting client needs
• Cultivate and maintain relationships with partners to work as one team
• Manage risks by adhering to compliance routines, processes, and controls to protect client and shareholder interests
• Educate and assist clients with using digital capabilities (how to navigate the app, online banking, etc.)
• Lead with empathy and apologize for delays with wait times
• Client experience, servicing clients, fulfil immediate need and identify additional opportunities available to the client
• Strictly dealing with credit cards, understand the product itself and help with interest calculations and how its captured, review transactions, identify any fraudulent transactions, what are the benefits of the card I have, how do I redeem my points
• Critical thinking and dive into transactions and take care of simple fraud requests

Must Haves :

• Bilingual in English and Mandarin / Cantonese or Bilingual in English and French
• 1 year+ of fast paced call center / customer service experience (call center, fast paced retail, etc.)
• Digital literacy across a broad range of devices (, smartphones, tablets, laptops, etc.) with above average keyboarding skills, internet and computer navigation
• Experience working in a team and metrics-based performance environment
• Full availability Monday to Sunday 12PM-1AM local time
• Minimum education requirements : High school

À propos de TEKsystems :

Nous sommes partenaires dans la transformation. Nous aidons les clients à activer des idées et des solutions afin de profiter d’un nouveau monde d’opportunités.

Nous sommes une équipe solide de 80 000 personnes, nous travaillons avec plus de 6 000 clients, dont 80 % faisant partie du Fortune 500, partout en Amérique du Nord, en Europe et en Asie.

En tant que chefs de file de l’industrie des services technologiques complets, des services aux talents et des applications du monde réel, nous travaillons avec des leaders progressistes pour favoriser le changement.

C’est le pouvoir d’un vrai partenariat. TEKsystems est une société du groupe Allegis.

Québec Numéro du permis d'agence de placement de personnel AP-2000547

About TEKsystems :

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity.

We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia.

As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change.

That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

Quebec Personnel Placement Agency Permit Number AP-2000547