Mandate :
Reporting to the Department Manager, the Customer Service Representative (Customs) is responsible for gathering information to complete rating and clearances of shipments and to communicate the data to a portfolio of clients.
The candidate will also collaborate with internal departments to ensure the accuracy of information to clear a given shipment.
Other Responsibilities :
- Engage with clients to assist in setting up processes for both the brokerage team and the client and bring suggestions for their improvement systematically and departmentally.
- Proactively analyze data to enhance the brokerage team's and our client's service.
- Answer client inquiries, including but not limited to billing and shipments.
- Update data in Salesforce and coordinate with assigned departments regarding client cases.
- Monitor daily operations and report the information to the assigned managers.
Requirements :
- 3-5 years' experience in customer service activities related to customs services
- College Degree in International Transportation & Customs or related field is preferred
- Excellent written and verbal communication skills in English; proficiency in Mandarin is an asset
- Knowledge of Canadian customs regulations and trade processes is an asset
- Experience in CargoWise One system or related brokerage systems is an asset
- Proficient in MS Office, with intermediate to advanced skills in Excel, Word, and PowerPoint
- CCS designation is an asset
What You Offer :
- Excellent communication and interpersonal skills
- Ability to work efficiently in a team environment, as well as independently
- Extremely detail oriented and highly organized
- Outstanding ability to multi-task
What We Offer :
- Cultural diversity and equal opportunity employer
- Competitive compensation
- Comprehensive benefits package, including a fitness reimbursement program
- Education reimbursement program
Sales Representative - Customer Service Experience Required
A Sales Career With Growth Potential.Do you want a career path that gives you the freedom to control your schedule, but also offers the security and stability you can expect from a large company? American Income Life is looking for a driven candidate who is prepared to work hard and establish their ...
Customer Service And Sales Support Representative
We are seeking a friendly, organized, and sales-savvy Customer Service and Sales Support Representative to join our team! As our Customer and Sales Support Representative, you will be responsible for providing top-notch customer service, resolving customer inquiries, and supporting our sales t...
Customer Service Representative (Part-Time)
The Customer Service Representative (Certificate Program) will work both independently and in collaboration with team members and internal departments to appropriately manage customer expectations with diplomacy and tact providing a superior customer service experience. Job Title Customer Service Re...
Customer Service Representative - Temporary, Impark at Manulife Centre
Customer Service Representative processing written transaction requests from Monthly Parking, Transient customers and stakeholders. Provide comprehensive service and support for Monthly Parking customers, including; potential customers, existing customers and stakeholders. Provides consistent and pr...
Customer Service Representative
As a FASTSIGNS Customer Service Representative, you will be the initial contact with current customers as well as prospective customers in our FASTSIGNS Center. At FASTSIGNS we pride ourselves on the best customer service in the Sign Industry and to prove it we survey our customers to ensure we cons...
Bilingual Customer Service Representative (On-site)
Our client in the Insurance sector is seeking a Bilingual Customer Service Representative, you will be a critical part of our client's team, providing exceptional customer service with fluency in both French and English languages. Providing customers with exceptional service but answering any inquir...
Customer Service Representative
Supports customer requests for banking services, including handling transactions and supporting customers who walk into the branch. Delivers exceptional service to BMO customers and prospects. Identifies customer needs and provides advice and guidance regarding financial solutions that are in the be...
customer service representative supervisor
Maintain operation of computer systems, equipment, machinery and arrange repair work to ensure business continuity and customer service delivery. ...
Bilingual Customer Service Representative (Retail)
Empire life is looking to hire a Customer Service Representative to join our Retail Operations team! If you love speaking directly with customers, and upholding high quality customer interactions, while working in a dynamic & supportive team environment, then this role is for you!. Bilingual Custome...
Customer Service Representative (PT)
It's fun to work in a company where people truly BELIEVE in what they're doing!....