Mandate :
Reporting to the Department Manager, the Customer Service Representative (Customs) is responsible for gathering information to complete rating and clearances of shipments and to communicate the data to a portfolio of clients.
The candidate will also collaborate with internal departments to ensure the accuracy of information to clear a given shipment.
Other Responsibilities :
- Engage with clients to assist in setting up processes for both the brokerage team and the client and bring suggestions for their improvement systematically and departmentally.
- Proactively analyze data to enhance the brokerage team's and our client's service.
- Answer client inquiries, including but not limited to billing and shipments.
- Update data in Salesforce and coordinate with assigned departments regarding client cases.
- Monitor daily operations and report the information to the assigned managers.
Requirements :
- 3-5 years' experience in customer service activities related to customs services
- College Degree in International Transportation & Customs or related field is preferred
- Excellent written and verbal communication skills in English; proficiency in Mandarin is an asset
- Knowledge of Canadian customs regulations and trade processes is an asset
- Experience in CargoWise One system or related brokerage systems is an asset
- Proficient in MS Office, with intermediate to advanced skills in Excel, Word, and PowerPoint
- CCS designation is an asset
What You Offer :
- Excellent communication and interpersonal skills
- Ability to work efficiently in a team environment, as well as independently
- Extremely detail oriented and highly organized
- Outstanding ability to multi-task
What We Offer :
- Cultural diversity and equal opportunity employer
- Competitive compensation
- Comprehensive benefits package, including a fitness reimbursement program
- Education reimbursement program
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