Company : Assured Automotive
Job Description :
The Customer Service Representative is responsible for providing exceptional customer experience. They manage working relationships with customers and Insurance Partners while providing all components of administrative support for the Repair Facility Team.
Key Job Responsibilities
Ensure consistent execution of WOW (Wow Operating Way) plan.
Schedule appointments for vehicle repair using Daily Demand Capacity Planner, ASE schedule and proper scripting. (ASE is our repair management system)
Ensure timely retrieval of insurance assignments and obtain necessary repair authorization documentation in order to dissemble vehicles for repairs.
Prepares RO (repair order) work packet consisting of QC (quality control) check list, work order, parts list and windshield tags.
Records all communication with customers or insurance partners during the repair process using ASE and selecting the appropriate communication type.
Confirms car rental information and updates ASE with rental car usage information.
Manage ARMS (automated rental management system) throughout the day to ensure all vehicles appearing in the ARMS system are also noted in ASE.
Assist writing estimates,
accurately assess damaged vehicles and the repairs to be completed.
Prepare documents
needed for repairs and parts replacement on the damage appraisal.
Education and / or Experience Required
High School Diploma
Minimum : 1 years’ experience in a Customer Service Representative role.
Preferred : 1 year in an auto body or similar work environment including previous customer service experience.
Required Skills / Abilities
Ability to function well in a fast past environment, demonstrating multitasking ability while under pressure.
Strong attention to detail with a high degree of accuracy.
Knowledge of general office equipment and basic computer skills as well as good oral and written communication skills with strong sales drive and exceptional customer service.
Other Requirements
Valid driver’s license.
Please note, this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job.
Duties, responsibilities, and activities may change at any time with or without notice.
The physical demands of your job must be met to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the job.
AACSR
Customer Service Representative (Fully Remote)
Incentives include but are not limited to: No cold calling Qualified lead program (no cost to you) – We have relationships with 30,000+ Groups nationwide with millions of members needing our services Conventions and incentive trips Production awards Advancement based on performance Weekly adva...
BYOD Work@Home Customer Service Representative
You’ll field customer billing inquiries, identify the unique needs of each customer, address concerns, take payments and exercise emotional intelligence to improve the overall customer experience!So, what does a day in life of a Customer Care Representative look like?• Communicate with customers thr...
Customer Service Representative
Customer Service Representative. We are looking for a Customer Service Representative to join our Store team. Reporting to Customer Service Lead. A strong service orientation – a demonstrated desire to wow our customers!. ...
Customer Service Representative
As a Customer Service Representative, you’ll be at the forefront of ourmitment to excellence. You have at least 1 year of experience in customer service, and you thrive on delivering exceptional service. Your mission? To exceed customer expectations by providing top-tier service. First Point of Cont...
Work@Home Customer Service Representative
You’ll field customer billing inquiries, identify the unique needs of each customer, address concerns, take payments and exercise emotional intelligence to improve the overall customer experience!So, what does a day in life of a Customer Care Representative look like?• Communicate with customers thr...
Customer Service Representative
The Customer Service Representative is responsible for providing exceptional customer experience. Minimum: 1 years’ experience in a Customer Service Representative role. Preferred: 1 year in an auto body or similar work environment including previous customer service experience. Knowledge of general...
customer service representative supervisor
Maintain operation of computer systems, equipment, machinery and arrange repair work to ensure business continuity and customer service delivery. ...
Customer Service Representative (Customs)
Customer Service Representative (Customs). Proactively analyze data to enhance the brokerage team's and our client's service. ...
Bilingual (English/French) Customer Service Representative - One Year Contract
As a Bilingual (English/French) Customer Service Representative, you will be responsible for investigating and solving telephone and email queries from our Household Panel Members. The Homescan Operations group supports the organization in its efforts to sell and service consumer data solutions. Str...
Customer Services Representative
PFSL investments is looking for a customer services representative to join our team in our Toronto office. The ideal candidate has a customer-first mindset and aims to deliver high-quality service in every customer interaction. Consult on customer success - Advise customers on how to successfully le...