Manager, Examinations Delivery

Job Title Manager, Examinations Delivery Job Type Full-time Location The Royal Conservatory - Toronto, ON M5S 1W2 CA (Primary)

Job Description

The Royal Conservatory (RCM) is one of the largest and most respected music education institutions in the world, providing the definitive standard of excellence in curriculum design, assessment, performance training, and teacher certification.

It is also a leader in the development of early childhood education programs and arts-based social programs, and presents a diverse range of concerts featuring the finest Canadian and international artists in its magnificent performance space, Koerner Hall.

Please visit www.rcmusic.com for more information.

What is the Opportunity?

Reporting to the Director of Operations for The RCM Certificate Program, the Manager, Examinations Delivery is responsible and accountable for leading the planning and the day-to day supervision of the logistics process that enables the administration of examinations.

This includes in person and remote, practical and theory examinations conducted throughout the year in Canada, the U.S. and other international centers.

Main Duties & Responsibilities

Operations / Logistics Planning and Execution

• Establishes the annual session dates for Practical and theory examinations in collaboration with other stakeholders (Marketing, Academic Office, Finance, IT)
• Manages the design of all RCME in-person session routes to ensure the efficient operation of examination centres while complying with key pedagogical and logistical standards as well as lead the decision process for specialist routes
• Oversees the Assignment in-person examiners
• Oversees examiner logistics for in-person exams to allow for efficient examiner travel and accommodations while adjudicating
• Ensures emergency assistance to examiners and center representatives during exam sessions
• Supervises material provision for both practical and theory exams to center representatives and examiners
• Identifies operational risk and implements process improvements
• Oversees the receipt and processing of all theory and practical materials from examination sessions including timely release of marks and issuance of certificates
• Supervises the verification process for all medals and convocation
• Supervises the provision of all materials to Centre Representatives and Examiners for executing theory and practical examinations in all sessions
• Coordinates resolutions to service quality enquiries with candidate services personnel
• Supervises the monitoring of day-to-day remote exams activity and troubleshooting as well as the provision of timely assistance to examiners
• Documents all procedures and maintains procedures manual for activities covered above

Relationship Management

• Monitors trends and negotiates preferred rates with key travel and accommodations suppliers
• Liaises with the College of Examiners to continually improve communication of logistical organizational initiatives
• Liaises closely with lT, Finance, Marketing, Human Resources, and Candidate Services with reference to issues directly impacting exams
• Participates in formulating Operations / Logistics related policies and procedures in conjunction with these partners

Staff Management

• Recruits, engages, and retains qualified employees
• Oversees and directs the daily workflow, including ongoing projects and makes necessary adjustments to priorities
• Manages and evaluates performance; provides training and coaching as required
• Provides a safe and healthy work environment and ensures work is completed in compliance with The Occupational Health & Safety Act and its regulations and the RCM's policies

Performs other duties as required

Job Requirements

What We're Looking For

• Minimum 5 years of progressive administrative and logistics experience
• Post-secondary diploma / degree in a related field or equivalent combination of education and experience
• Past supervisory experience
• Experience with creating complex schedules is an asset
• Strong organizational and communication skills
• Strong problem solving and analytical skills
• Excellent time management skills
• Ability to meet conflicting deadlines
• Knowledge of travel trends
• Familiarity of RCME systems
• Knowledge of MS Office Suite is essential

Salary Range

$65,000 - $70,000 per annum

Additional Information

Office environment with occasional requirement to work outside of regular business hours

Direct Reports

• Senior Coordinator, Operations
• Coordinator, Operations (2)
30+ days ago