Answer helpdesk calls, troubleshoot with the caller, document the issue, work with the internal team to find a solution if one isn't already available, and ensure the ticket is closed to the satisfaction of the caller.
Provide one on one training of staff when the issue reported is due to a training gap.
Provide excellent customer service
Assist with some network administration tasks (asset management, user account management, deploying new hardware and software, etc...)
Work on projects assigned by the Network Manager
Performing on-call duties on a rotating schedule
What you must have :
1 to 2 years of helpdesk experience
Excellent communications skills
Experience working with a helpdesk ticketing system
Good troubleshooting experience
Experience helping users who aren't comfortable with technology
Working knowledge of :
Microsoft Office 365
Networking fundamentals (switches, routers, firewalls)
Nice to Have :
Experience supporting remote users
Experience with supporting software through the entire software development life cycle
Troubleshooting
SIP Connections
VPN Connections
Load Balancers
CompTIA A+ / Network+
Microsoft Certification
CCNA or equivalent
Salary / Rate Range : $600,000 - $650,000
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