Bilingual CustomerService Agents(Banking)
Thisrole is for our client in the insurance industry and we are lookingfor 6 individuals to join the team. As a Bilingual Customer ServiceAgent you will manage all aspects of customer service and addresscustomer needs through inbound phone email and potential outboundfollowup services related to the clients banking products.
Stronginterpersonal customer service and communication skills areessential to ensure highquality support and a positive customerexperience.
Flexibility is required to support a Canadawide clientbase with varying customerdemand.
Whatis in it foryou :
Hourly salary of $24.34.
12monthcontract with the potential for permanentemployment.
Fulltime position : 37.50 hours per week.
Rotatingwork schedule to accommodate customer calls from various timezones.
Rotating work schedule : Start times between 7 : 00 am to 11 : 00 pm (MondayFriday).
Weekend hours : SaturdaySunday 8 : 00 am 8 : 00 pm.
Training in a hybrid environment : Monday to Friday 8 : 00 am to 4 : 00pm.
Hybrid work : 3 office daysfrom Tuesday to Thursday.
Onlinelearning programs designed to support your career development atyour own pace.
Career growthopportunities and leadership support to help you achieve yourprofessional goals.
A supportiveand fun workingenvironment.
Responsibilities :
Handle inbound customer inquiries via phone andemail.
Provide accurateinformation about banking products andservices.
Address customer needsand resolve issues in a timelymanner.
Conduct followup servicesas necessary.
Ensure a high levelof customer satisfaction with eachinteraction.
Collaborate withteam members to improve service efficiency andprocesses.
Whatyou will need tosucceed :
Bachelor s degree.
3 yearsexperience in customer service preferably in a call center retailor service industry.
Call centerexperience particularly in a banking or financial institution is anasset.
Bilingual in English andFrench (spoken and written) to support clients in bothlanguages.
Excellentcommunication and interpersonal skills to manage customer inquirieseffectively.
Strongproblemsolving and decisionmaking skills with a solutiondrivenmindset.
Technical proficiencywith the ability to learn and navigate multiplesystems.
Ability to learn newapplications and services quickly staying updated with evolvingknowledge.
Adaptability in afastpaced changing environment while maintainingprofessionalism.
Reliable andaccountable for meeting key performanceindicators.
WhyRecruitAction
RecruitAction (agency permit : AP2000003) provides recruitment servicesthrough quality support and a personalized approach to job seekersand businesses.
Only candidates who match hiring criteria will becontacted.
MFCJP
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