Restaurant Systems Coordinator

Company Description

Works with the Business Operations team to configure, implement and maintain support softwares & business systems (including, but not limited to : Silverware POS, Optimum Control, Open Table / Guest Centre, Moneris, Givex, Triple Seat.

PoE Phone Systems) in our Restaurant, Event and Partner locations.

What's in it for you?

• Competitive salary
• Paid vacation, sick, and personal days
• Health, dental and vision benefits with enhanced mental health coverage
• Discounted gym membership
• Employee Assistance Program
• Group life & disability insurance
• 50% dining discount for all O&B and Freehand locations for you and up to 3 guests
• RRSP matching
• Tuition reimbursement
• O&B is one of Canada’s largest hospitality companies with many internal career opportunities. We have restaurants, food halls, and catering teams in Alberta, Ontario, Quebec, and Nova Scotia.

Job Description

• Assist the Business Operations team, in coordinating the configuration, preparation, training, implementation and on-going maintenance of business systems and support software applications in new and current operations (including, but not limited to : Silverware POS, Optimum Control, Open Table / Guest Centre, Moneris, Givex, Triple Seat. PoE Phone Systems)
• Coordinate with location managers to review hardware and software needs
• Assist in the creation of menu items, menu’s and other POS configuration
• Assist in developing training materials and work with location managers to develop their teams into proficient users of all support softwares & business systems
• Coordinate with Marketing on new menu roll-outs and special promotions
• Assist in the creation and deployment of training sessions for new users of support softwares & business systems
• Using feedback from end users and management, evaluate and modify training sessions and process documents
• Assist location managers and marketing in compiling POS & inventory data
• Identify areas of opportunity to improve efficiencies of operations with the end users of support softwares & business systems
• Coordinate the purchase and deployment of new devices and maintain hardware inventory records
• Maintain filing systems and office organization
• Ongoing on-site support when required
• General administrative duties such as : data entry, photocopying, scanning, faxing, sending emails
• Other duties as assigned

Qualifications

• 1-3 years working experience in a restaurant operation at a senior / lead server, supervisor or manager level
• End user experience working with Point of Sale Systems, Inventory Control Systems, Open Table, Moneris Payments, or similar softwares
• Knowledge of basic accounting principles
• Practical working knowledge of Microsoft Office applications
• Self-starter, flexible, and able to work independently & occasionally outside regular working hours
• Ability to multi-task, and change priorities constantly as needed in a fast-paced environment
• Excellent verbal and written communication skills and professional telephone etiquette
• Superior customer service skills in addition to impeccable personal presentation required

Additional Information