Parts and Service Advisor : Harvey 2458
Due to growth, our company is currently seeking a detail oriented, dynamic, and motivated individual, to join our Parts and Service team.
Our company is a leader in heavy equipment sales and distribution in Canada, and have been for more than 26 years.
Beginning as a service provider with a focus on intermodal container handling equipment, the company has expanded to offer a wide-ranging choice of new and pre-owned heavy equipment for sale and rental, and services a diverse range of customers in several major industries.
The ideal candidate will assist the parts and service department in delivering a superior customer service experience.
The successful candidate will also act as yard equipment person.
WHAT WE REQUIRE :
The duties and functions of this position will include, but are not limited to :
- Branch Shipping and Receiving duties.
- Coordinate international shipping including customs documentation.
- Loading and unloading of Heavy and Light equipment.
- Reporting to Service Manager weekly, open work order reports and time billings.
- Adhere to companies Safety policies.
- Track and bill technician’s times on all work orders.
- Ensure technician’s paperwork is complete and handed in on a timely basis.
- Ensure all outside purchased parts are billed to proper work orders.
- Ensure warranty claims are input promptly and timely.
- Schedule Technician service calls.
- Invoice customer completed jobs and ensure proper information is entered onto computer system.
- Maintain and adhere to all company policies.
- Schedule all regular and planned Maintenance calls.
QUALIFICATIONS :
Candidate must be proficient with Microsoft computer programs, must have the ability to multitask, organize and prioritize work in a fast-paced environment.
- Heavy equipment operation preferred.
- Attention to detail is essential.
- Service desk experience and an excellent telephone manner to attend incoming calls and make multiple outgoing calls are also critical skill sets.
- Strong communication skills, via phone, email, and in-person.
- Exercising discretion and confidentiality, with sensitive company information.
- Able to work independently.
- Experience with international shipping including border and customs documentation and requirements a definite asset.
- Post-Secondary Education and proven experience working in a parts and service operation (specific knowledge of the heavy equipment / truck parts industry is a definite asset.
- Willingness also to learn new products and systems is a key asset.
- The successful candidate must have a valid Class 1 Driver’s License.
This is a fulltime position
Salary of $25 to $35 per hour, depending on working experience.
Comprehensive health and dental plan.
Company pension plan.
Opportunities for advancement
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