The Role
of BrightHR - Senior HR & Employment Relations Advisor
The BrightHR - Senior HR & Employment Relations Advisor will be responsible for providing reliable and commercially focused HR advice over the phone for BrightHR clients who have signed up for a package that includes 24 / 7 HR advice.
The successful candidate will have an in-depth understanding of employment legislation and a great customer focus.
Day-to-Day Duties and Responsibilities
- To support all clients with quality advice in a productive manner to provide efficient, solution-based advice, predominantly through call
- To receive a variety of calls from clients with HR issues or queries, which can include absence management, disciplinaries, workplace violence and harassment, terminations, etc.
- To provide clients with supporting information and direct them to relevant documents in the BrightBase document library to support the advice / solutions provided
- To actively own cases to resolution, building rapport and working relationships with clients on each interaction
- To be actively involved with on-going training, ensuring that personal knowledge of HR and employment legislation is kept up to date
- To achieve clear and measured KPIs and to work within set SLAs in order to provide first call resolution
- To log all advice accurately onto Salesforce and other systems
- To follow internal protocols for managing and escalating cases where applicable
- To undertake welcome calls with new clients to discuss our services and provide details on how the advice service operates
- To actively seek and encourage client feedback by various methods and to promote and improve Bright’s online reputation.
What you Bring to the Team
- CHRP / CPHR / CHRL designation is mandatory
- 5+ years of relevant experience
- Ability to work under pressure in a fast-moving, performance-driven environment
- Excellent communication skills
- Ability to juggle multiple tasks, prioritising your workload accordingly
- Previous experience of working in a KPI / target driven environment would be highly desirable, ideally in a shared service centre
- The ability to motivate yourself and those around you
- An organised self-starter with an enthusiasm for exceptional service delivery
Company Benefits
- Day off on your birthday
- Vacation Days increase after 2 and 5 years’ service
- Benefits and Pension Plan available.
- Access to Employee Assistance Programs
Why join BrightHR?
Our vision is to build better businesses starting with our own. Here at BrightHR, what you will come to learn is that we practice what we preach.
BrightHR - Senior HR & Employment Relations Advisor
The BrightHR - Senior HR & Employment Relations Advisor will be responsible for providing reliable and commercially focused HR advice over the phone for BrightHR clients who have signed up for a package that includes 24/7 HR advice. BrightHR - Senior HR & Employment Relations Advisor. CHRP/CPHR/CHRL...
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