Field Services Technician

Job Description

Job Description

My client is currently seeking a Field Services Specialist for the lower Mainland, Vancouver & BC -This will be calibrating hearing machines throughout clinics & school systems & physician's offices.

The company is excellent & a warm inviting firm offering a salary of 60k-63k plus $10.8k for car allowance + excellent benefits + a lot of autonomy.

Good driving record & criminal clearance will be performed prior to starting -There will be opportunity for career advancement in this position.

For immediate consideration please EMAIL RESUME TO :

Responsible for providing technical end user support, instrument calibration maintenance, repair & overall maintenance on several different manufacturers’ equipment.

Reporting to the National Service Manager, the Field Services Specialist is responsible for providing technical end user support, instrument calibration maintenance, repair and overall maintenance on several different manufacturers’ equipment.

Duties and Responsibilities

• Support assigned region / locations and maintain customer contacts with Hearing Clinics and hospitals
• Selling of product equipment (listening devices, hearing accessories) to customers
• Installation / set-up of product equipment for customers (hearing equipment, sound booths, etc.)
• On-site repairs, conduct diagnostics on equipment, manage service schedules / contracts
• Phone support for customers and provide information for potential new equipment
• Attend trade shows, conferences
• Provide Hospitals and clinics with product demonstrations and training
• Maintain customer satisfaction by ensuring adequate technical operation of all our medical devices
• Troubleshoot equipment on a technical level with customers over the telephone
• Provide software support for our products for customers
• Provide unit upgrades or product enhancements
• Provide equipment, calibration, hardware, software and service support to our customers
• Provide phone support, repair support and be the product expert within your assigned region
• Support for maintenance and diagnostic equipment, both in-house and on-site
• Plan and coordinate technical activities such as product bench repair, telephone technical support to customers, troubleshooting, testing and repairing various products
• Perform equipment calibration and maintain required documentation in our systems
• Stay current with technical changes on products and internal processes
• All other duties as assigned

Education and Experience

• Post-secondary Diploma or Degree in a service product field is required (Computer Repair, Electronics technology, medical diagnostic equipment, mechanical repair, or equivalent)
• Ability to travel domestically (60% day travel, 20% overnight travel)
• 2+ yrs. experience working in a technical service environment
• 2+ years’ experience working with the selling of products / repairs, warranties, annual services
• Experience in installing, calibrating, repairing and maintaining electronic equipment
• Ability to inspect and test electronic equipment and assemblies
• Outstanding attention to detail and strong organizational skills
• Ambitious and hunger for continuous learning
• Technically minded and have a high degree of adaptability and flexibility
• Proficient with Microsoft Office (Word, Excel, PowerPoint)
• Project a positive and confident attitude focused on meeting and exceeding customer expectations
• Excellent verbal and written communication skills and interpersonal skills to interact with customers
• Bilingual (French / English) an asset
8 hours ago