Scheduler - Full Time

About The Link : Youth and Family Supports

For more than 90 years, The Link has helped youth and families on a journey to healing, hope and better lives. The organization is dedicated to walking alongside children, youth, and families as an inclusive community, strengthening and empowering a sense of being, pride, and purpose.

With over 15 diverse programs, The Link has a community of caring staff that work together to provide support through a 24-hour crisis line, youth resource centres, emergency shelters, mobile crisis teams, specialized foster care, healing homes, job readiness supports, and Skills4Life.

With a strong foundation within the community and a focus on connection, unity, and compassion, the organization provides a vital link for youth and families in the province of Manitoba.

About the Opportunity

The Scheduler manages location schedules and fulfillsall tasks associated with this including, but not limited to, updating mastertemplates and schedules, vacancy coverage and overtime requests.

The positionof Scheduler functions in a manner consistent with and supports the mission,vision and values of The Link Youth and Family Supports.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Ensure each locations schedules are accurate,available online and posted three months in advance.
• Document sick and shift cancellations;communicate sick and shiftcancellation to location Supervisors and Program Managers to follow up withappropriate staff.
• Maintaining staffing and payroll processesutilizing Pay work. This includes assigning staff to new rotations / schedulesunder the direction of the Manager / Supervisors of the program.
• Placing calls to staff as required to coverunmet baseline requirements, short-term absences and workload.
• Placing calls to staff and offeringadditional shifts in accordance with applicable Collective Agreements.
• Cultivate relationships with The Link- Youthand Family Supports staff to foster a team first approach to staffing alllocations while minimizing overtime.
• Identify and prioritize must fill shifts,reallocating scheduled staff as necessary.
• Maintain awareness of location specifics andsupport requirements for all locations.
• Maintain location master templates notingchanges to contracted shifts and shift structure.
• Update Supervisors and Payroll (asapplicable) with payroll processing related changes as they occur.
• Approve, deny and complete logsfor all overtime on behalf of Supervisor and managers in the system aftergetting confirmation from Managers / Supervisors.
• Categorize and action all communication to the Shift Email on a dailybasis.
• Leverage new technology as available to enhance personal and teamefficiency.
• Review and process time off requests through Payworks for casual shiftworkers in accordance with policies.
• Approve timesheets in paywork system on behalf of Supervisors / Managersand where needed seek clarification from Supervisors / Managers for theirprograms timesheet.
• Generating reports as requested by lead Scheduler or CEO / CFO.
• Handle tight deadlines and shifting priorities.
• In peak periods the Scheduler may be requiredto be on-call to support scheduling activities.
• Other dutiesas assigned

QUALIFICATIONS

Education

Graduateof Business / Office Administration program, or equivalent preferred

Experience

• Minimum of two years of experience in ascheduling role
• Experience with scheduling systems isadvantageous
• Minimumof two years of experience in an administrative or operations role; experiencein logistics preferred.

Knowledge, Skills and Abilities

• Possess an understanding of the scheduling practicesand general operational duties used in The Link facilities.
• Strongorganizational skills; the ability to work effectively in a high volume andtime sensitive environment in order to meet schedules and timelines
• Interpersonalskills using tact, patience and courtesy; ability to work cooperatively withina team environment. High level of professional maturity and self-presentation
• Strong time management and attention to detail.
• Proficiency in various software applications such asMS Office Suite & Payroll / Scheduler system.
• Ability to establish and maintaineffective working relationships with supervisors, coworkers and the public.
• The incumbent mustbe able to communicate effectively in person or over the phone, listen toinstructions and participate in meetings.

SALARY RANGE : $18.00 to $22.00 per hour, depending on experience. The Link offers group insurance and pension plans.

HOURS OF WORK : 35 hours per week. Primary work hours will be during the daytime - Monday to Friday from 8 : 30 am to 4 : 30 pm with a one-hour unpaid lunch (please note this position is located on-site only).

However, the role may require occasional evening or weekend work based on the needs of the organization.