Dispatcher

Overview

The Customer Care and Logistics Center is responsible for customer relationships, giving great

service with a friendly attitude to ensure customers receive a high-level delivery and Product from

Lafarge. This is a customer-facing role that requires a service-oriented mindset and a highly

professional approach. The position requires to schedule and dispatch orders, providing excellent

customer service to ensure customer satisfaction, minimize delivery costs and promote company

sales.

Responsibilities :

Health & Safety : Demonstrates a commitment to communicating, improving and adhering to safety

policies in all work environment areas. Ensures all aspects of his / her role are executed in a safe

manner.

Order Entry :

Receive and enter orders over the phone, email, and in-house application; engage

customers to ensure that all details are accurate and complete. Perform required adjustments to

orders, in order to facilitate seamless execution of delivery and invoicing.

Sales Support :

Work with the sales team to coordinate customer needs and concerns. Serve as a

point of contact for the sales team with regards to issues, escalations, pricing and other matters as

they arise.

Value Added Products (VAP) :

Responsible for promoting and taking orders for specialized products

that will require additional processes to be followed. Identifying customer requirements and

offering supplementary products.

Dispatch :

Responsible for assessing fleet and plant capabilities and coordinating truck fleet to

ensure on-time delivery of material. Schedule drivers on a daily basis with the intention of

maximizing service and minimizing costs; manage drivers and monitor efficiencies throughout the

day. Proactively communicate to customer, sales, QC, and operations to identify any issues and to

ensure timely resolution of any conflicts. Documenting any and all issues regarding active orders.

• Any other departmental related duties as directed by management.

Qualifications : Education :

Knowledge and Skills :

Job Specific Competency :

As part of our dedicated focus on the health and safety of all employees, a pre-employment medical, including drug and alcohol testing and a criminal record check, may be required.