JOB :
Reporting to the leader or designate, the Clerical Support Clerk works as a member of a multidisciplinary healthy team and performs a variety of reception and clerical functions to support the programs of the Research and Innovation Centre.
JOB RESPONSIBILITIES :
- Performs receptionist and other clerical duties including answering telephones, responding to inquiries and requests for information, obtaining client / patient files, greeting clients / patients, printing daily and / or monthly schedules, and forwarding problems and complex queries to appropriate personnel.
- Maintains a variety of records by performing duties such as data entry, collating information, maintaining log sheets and client / patient statistics on items such as client / patient attendance, treatment types, client / patient or treatment cancellations, and waitlist information.
Follows up with appropriate team members as necessary.
- Types and distributes a variety of material such as correspondence and reports by utilizing various computerized word processing and spreadsheet software packages, creating files and editing material for stylistic consistency and grammar as required.
- Provides clerical support to the department by performing tasks such as filing, routing paperwork, opening and forwarding mail, faxing, photocopying, circulating documentation, and ordering standard office supplies by completing requisition orders for authorization / signature.
- Performs other related duties as assigned.
JOB QUALIFICATIONS :
- Education and Experience :
- Grade 12, Office Administration Certificate, supplemented by one (1) year recent related experience or an equivalent combination of training and experience.
- Knowledge of Medical Terminology.
- Demonstrated proficiency in the application of word processing software programs (Outlook, Word, Excel).
Knowledge and Abilities :
- Ability to effectively use a computerized client care information system.
- Ability to communicate effectively both verbally and in writing.
- Ability to establish and maintain rapport with clients.
- Ability to organize workload and prioritize.
- Ability to problem-solve and take initiative.
- Ability to work under pressure with interruptions and adapt to changes.
- Ability to work independently and in cooperation with others.
- Ability to operate related equipment.
- Physical ability to perform the duties of the position.
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