Administrative and Communication Assistant

Date Posted : 11 / 19 / 2024

Req ID : 40744

Faculty / Division : UofT Mississauga

Department : UTM : RG Academic Skills Centre

Campus : University of Toronto Mississauga (UTM)

Position Number : 00052355

Description : About us :

About us :

U of T Mississauga the second largest campus of Canada’s top-ranked university and the only research university in Ontario’s booming Peel Region is one of the world’s great catalysts of human potential.

Our employee community hums with the energy of 3,400 faculty, librarians and staff, who power our campus with curiosity, connection and care.

We work together to spark life-changing research and innovation, make an indelible mark on the world by building equitable cities and societies, enable healthy lives, create a sustainable future and ignite entrepreneurship.

Above all, we prioritize student success, and seek to give our 16,500 students the lift of a lifetime through learning anddiscovery.

We love to open opportunities available nowhere else for our community to achieve their ambitions and make their unique contributions to Canada and the world.

This work all comes together on a spectacularly green campus, alongside the Missinihe-ziibi (Trusting Creek or Credit River), where we seek to honour truth, reciprocity and reconciliation on the traditional land of the Huron-Wendat, Seneca and the Mississaugas of the Credit First Nation.

We’re thrilled to welcome those whowant to learn more about us and to be part of what we do.

Your opportunity :

The Institute for the Study of University Pedagogy (ISUP) is the centre for research on teaching and learning at the University of Toronto Mississauga (UTM).

Established in 2020, ISUP advances the study of university pedagogy. In collaboration with faculty, staff, and students across UTM, we support the development of students’ academic skills through courses, consultations, workshops and programs.

We also support faculty pedagogy and the scholarship of teaching and learning through programming and one-on-one consultations.

These offering s are informed by our commitment to innovative, inclusive, and accessible pedagogy.

ISUP’s faculty and staff support the Robert Gillespie Academic Skills Centre (RGASC); the Teaching & Learning Collaboration;

utmONE, utmONE Scholars, and Foundational Skills courses; and Scholarship of Teaching and Learning (SoTL).

Within ISUP, the Robert Gillespie Academic Skills Centre (RGASC) is a hub for academic skills development on the University of Toronto Mississauga campus.

The mandate of the RGASC is to support and promote teaching and learning in a range of contexts across the University of Toronto Mississauga.

For students, the RGASC is a resource for developing academic skills through individual appointments and group-based initiatives that help students identify and develop the academic skills they need for success in their studies.

For instructional staff and faculty, the RGASC is a partner in teaching and learning activities. These activities include course and program design, implementation and assessment of a given intervention’s impact.

Faculty and staff appointed to the RGASC have a range of specializations, including academic peer support, academic writing instruction, educational development, English language learning, numeracy, scientific literacy, and supplemental instruction.

This diversity of experience and expertise enables the RGASC to collaborate productively with partners from across the disciplines and campus, who bring with them a varied and diverse set of teaching and learning objectives.

Reporting into the Assistant Director, ISUP and working closely with the RGASC Director, Outreach and Engagement Coordinator and staff at the RGASC, the Administrative & Communication Assistant serves as the first point of contact for students, staff and faculty arriving at the RGASC.

The incumbentplays the integral role of greeting visitors, responding to enquiries, and assisting with scheduling and program registration.

They will serve as a resource for students and faculty and support the Centre’s day-to-day activities. The Administrative& Communications Assistant will also assist in engagement and promotional activities by creating content for the Centre’s social media channels, updating the website and designing promotional material.

Your responsibilities will include :

• Acting as the first point of contact for general enquiries.
• Resolving issues within the scope of the role and escalating problems as required.
• Applying established standards to control the distribution of access to designated University spaces.
• Liaising with internal and external contacts to troubleshoot / resolve escalated technical issues.
• Verifying that websites are compliant with the University’s web space guide.
• Coordinating the preparation and distribution of promotional / outreach materials.
• Maintaining information on digital platforms.
• Serving as a resource to others by providing (non-supervisory) job-related guidance.

Essential Qualifications :

• Advanced College Diploma (3 years) or acceptable combination of equivalent experience.
• Minimum two years experience in a front line administrative role, preferably within post-secondary education.
• Must show evidence of a commitment to equity, diversity, inclusion, and promotion of a respectful and collegial learning and working environment.
• Experience assessing client needs and directing them to the appropriate resources.
• Advanced skills in MS Office Suite, file management systems (i.e. SharePoint), learning management systems (i.e. Quercus) and Zoom.
• Experience working with scheduling and booking systems (WCOnline).
• Demonstrated experience in managing a range of web publishing, communications and design tools (Drupal, Adobe Creative Cloud, Canva Pro).
• Experience developing social media campaigns, including creating, producing and posting social media content, with particular emphasis on visually oriented social media (Instagram).
• Knowledgeable of Inclusive Design for social media principles.
• Excellent organization, time management and decision-making abilities. Able to multi-task and deal effectively with competing priorities.
• Strong writing andcommunication skills.
• Experience working with students and volunteers.

Assets (Nonessential) :

Knowledge of university policy and procedures and the UTM Community.

To be successful in this role you will be :

• Approachable
• Diplomatic
• Multi-tasker
• Organized
• Possess a positive attitude
• Self-directed

This role is currently eligible for a hybrid work arrangement, pursuant to University policies and guidelines, including but not limited to the University of Toronto’s Alternative Work Arrangements Guideline

Closing Date : 11 / 28 / 2024, 11 : 59PM ET

Employee Group : USW

Appointment Type : Budget - Continuing

Schedule : Full-Time

Pay Scale Group & Hiring Zone :

USW Pay Band 09 $66,715. with an annual step progression to a maximum of $85,319. Pay scale and job class assignment is subject to determination pursuant to the Job Evaluation / Pay Equity Maintenance Protocol.

Job Category : Administrative / Managerial

Recruiter : Veniesha Rochester

Lived Experience Statement

Candidates who are members of Indigenous, Black, racialized and 2SLGBTQ+ communities, persons with disabilities, and other equity deserving groups are encouraged to apply, and their lived experience shall be taken into consideration as applicable to the posted position.