- Work Term : Temporary
- Work Language : English
- Hours : 40 to 44 hours per week
- Education : Secondary (high) school graduation certificate
- Experience : 1 to less than 7 months
Work setting
Trucking firm
Tasks
- Act as spokesperson for an organization
- Answer written and oral inquiries
- Address customers' complaints or concerns
- Answer inquiries and provide information to customers
- Explain the type and cost of services offered
- Obtain and examine all relevant information to assess client feedback, enquiries and complaints in the delivery of meaningful information and services.
- Answer clients' inquiries and provide information
- Conduct training sessions
- Professionalism in customer service
- Suggestive selling
- Contact potential customers by phone
- Provide customer service
- Plan and oversee Webinars
- Explain features when purchasing or selling for clients
Type of product
Truck
Computer and technology knowledge
- Salesforce
- Internet
- MS Excel
- MS Outlook
- MS Windows
- MS Word
- MS PowerPoint
- Zoho CRM
Area of specialization
Customs services
Transportation / travel information
Public transportation is available
Work conditions and physical capabilities
- Attention to detail
- Fast-paced environment
- Work under pressure
Personal suitability
- Punctuality
- Client focus
- Efficient interpersonal skills
- Excellent oral communication
- Excellent written communication
- Flexibility
- Organized
- Reliability
- Team player
- Initiative
- Judgement
- Ability to multitask
- Dependability
- Honesty
- Quick learner
Other benefits
- Free parking available
customer service clerk
Professionalism in customer service. Address customers' complaints or concerns. Answer inquiries and provide information to customers. Explain the type and cost of services offered. ...
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