customer service clerk

Davidson Contract Services
Guelph, ON, CA
$23-$26 an hour
Temporary
Full-time
  • Work Term : Temporary
  • Work Language : English
  • Hours : 40 to 44 hours per week
  • Education : Secondary (high) school graduation certificate
  • Experience : 1 to less than 7 months

Work setting

Trucking firm

Tasks

  • Act as spokesperson for an organization
  • Answer written and oral inquiries
  • Address customers' complaints or concerns
  • Answer inquiries and provide information to customers
  • Explain the type and cost of services offered
  • Obtain and examine all relevant information to assess client feedback, enquiries and complaints in the delivery of meaningful information and services.
  • Answer clients' inquiries and provide information
  • Conduct training sessions
  • Professionalism in customer service
  • Suggestive selling
  • Contact potential customers by phone
  • Provide customer service
  • Plan and oversee Webinars
  • Explain features when purchasing or selling for clients

Type of product

Truck

Computer and technology knowledge

  • Salesforce
  • Internet
  • MS Excel
  • MS Outlook
  • MS Windows
  • MS Word
  • MS PowerPoint
  • Zoho CRM

Area of specialization

Customs services

Transportation / travel information

Public transportation is available

Work conditions and physical capabilities

  • Attention to detail
  • Fast-paced environment
  • Work under pressure

Personal suitability

  • Punctuality
  • Client focus
  • Efficient interpersonal skills
  • Excellent oral communication
  • Excellent written communication
  • Flexibility
  • Organized
  • Reliability
  • Team player
  • Initiative
  • Judgement
  • Ability to multitask
  • Dependability
  • Honesty
  • Quick learner

Other benefits

  • Free parking available
  • 11 hours ago
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