Senior Quality Engineer, Salesforce

Job Summary

Job Description

RBC is re-imagining the experience for our Advisors so that they can deliver the best in class customer service. We have partnered with Salesforce to buildout our next generation CRM Advisor Platform, that will enable them to support customer journey's like never before.

We're in search for a Senior Quality Engineer to lead and execute testing for CRM program. You'll be joining a diverse and inclusive agile lab delivering solutions on integrating RBC systems with Salesforce's Financial Services Cloud and Lighting platform.

What will you do?

Overall planning and execution of QE work within the assigned LAB, including managing QE Analysts assigned to the LAB

Owning design, implementation and maintenance of comprehensive test coverage for Salesforce FSC based products assigned to the LAB, including test automation implementation.

Drive quality and champion defect prevention / early defect detection by adopting quality engineering practices.

Facilitate complex group meetings and conducts information gathering sessions with groups across IT as well as offshore teams

Develop deep domain knowledge and business logic, processes, flows, data flows and rules, for areas in scope along with hands-on test case creation and test execution

Review test artifacts, ensuring QE processes and best practices are followed & utilize service virtualization, Salesforce mock tools to enable early testing

Required to communicate with teams located across Canada

Requirements

Must have :

Bachelor degree in Computer Science, Computer Engineering or related (technical) degree / diploma with 5+ years of experience in a Senior Quality Engineering role with proven track record in creating and executing test suites for Salesforce integration projects

Prior experience in testing Salesforce Financial Services Cloud implementations, preferably in a financial institution or large corporation

Solid experience writing complex E2E test scenarios for complex use cases / business requirements, involving multiple data sources and system interfaces

Technical experience using APIs, events, logs, batch etc.

Strong technical background in a variety of environments (cloud, distributed, business workflows, web services / APIs, SQL and non-SQL databases) and proven ability to successfully deal with complex issues in cross-functional projects

Nice to have :

Salesforce Certified Administrator preferred with experience in using Salesforce myTrailhead platform

What's in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper.

We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable.

Leaders who support your development through coaching and managing opportunities

Work in a dynamic, collaborative, progressive, and high-performing team

Ability to make a difference and lasting impact

Flexible work / life balance options

LI-Hybrid

LI-POST

TECHPJ

Job Skills

Application Testing, Customer Relationship Management (CRM), Decision Making, Design, Detail-Oriented, Group Problem Solving, IT Quality Assurance, Long Term Planning, Predictive Analytics, Programming Languages, Salesforce (Software), Salesforce Financial Services Cloud, Salesforce Integration, Software Product Testing, Test Automation