Operations & Business Development Manager

GFL Environmental is looking for an Operations & Business Development Manager for our Fort Erie branch! The successful candidate will plan, organize, control, and direct the activities of the facility operation to accomplish desired objectives in a safe and efficient manner.

Provide leadership, which results in positive employee / employer relations and project a professional corporate image. Promote and manage effective and profitable operations and resource management, high production standards, a sound risk management program, and facilitate business expansion.

Key Responsibilities :

Operations :

• Supervise day-to-day operations of the facility.
• Assist in planning and the final approval of the daily work schedule.
• Establish priorities to meet customer service commitments.
• Establish and review productivity standards of all facility operations.
• Promote a strong customer focus throughout the operation.

Sales :

• Promote, sell, increase and preserve facility services to businesses and industrial establishments by identifying new market areas, maintaining current customers and developing strategies to outweigh competition.
• Prepare sales contracts with knowledge of pricing, costs, and equipment with input from the other Facility Managers.
• Develop working knowledge of branch / regional profit and loss components and dynamics including pricing service, calculating desired margins and cost of service.
• Establish long-term business relationships with new clients to grow revenue and meet business objectives.

Financial :

• Assist in development and execution of an operation profit plan that includes :
• Revenue retention & growth
• Cost of operations
• Growth objectives
• Set productivity standards
• Draft capital requests
• Ensure branch profit margins are met
• Develop and implement on-going cost control program that monitors buying practices of all supplies and services.
• Implement corporate guidelines concerning the Preventive Maintenance program that reduces down time, improves image, reduces maintenance costs and results in lowest cost service delivery possible.
• Ensure that all services provided by the facility operation are billed and revenues are collected on a timely basis.

Safety :

• Promote an effective safety program that seeks to prevent accidents, avoid injuries and recognize safe employees.
• Ensure safe working conditions on jobsites.
• Investigate accidents and prepare necessary paperwork.
• Schedule, plan, and conduct safety meetings (monthly).

Personnel :

• Sustain a productive and motivated workforce by screening, selecting, hiring, training, developing, and evaluating personnel required to meet service commitments.
• Adhere to all wage and hour laws and compensate personnel for services rendered in accordance with established guidelines.
• Establish and maintain high appearance standards throughout all operations.
• Practice progressive discipline with all employee performance issues.
• Ensure proper completion of field paperwork (work slips, driver logs, safety paperwork, etc.)
• Oversee recruitment, employee training and discipline of all Branch personnel.
• Participate in facility on-call rotation.

Knowledge, Skills & Competencies :

• 3+ years’ experience in the hydro excavation, sewer flushing, and / or infrastructure maintenance industry considered an asset.
• Proven leadership and communication skills.
• Excellent communication skills (verbal and written).
• Excellent organization, planning and prioritization skills.
• Able to work independently with minimal supervision.
• Strong attention to detail and accuracy.
• Ability to remain calm under pressure and to meet deadlines.
30+ days ago