Customer Service Representative II

Job description :

Do you have a passion for animals and seek an opportunity to show your excellent communication and problem-solving skills?

Are you a skilled multi-tasker and seeking an opportunity to be part of a vibrant team supporting pet health in Kelowna, BC?

We are seeking an experienced Veterinary Hospital Client Services Representative (CSR), who is detail oriented and demonstrates poise in a busy practice.

You must be a team player and enjoy contributing to the bigger picture of veterinary care. If you recognize yourself as having these skills, this could be the right fit for you.

Other assets include a high degree of professionalism and the ability to communicate flawlessly with clients. Prior veterinary hospital experience is required.

Prior experience with Cornerstone, PetDesk and Vetstoria preferred. You must be qualified to work in Canada. Apply and become part of the valued animal hospital team and work within the City of Kelowna.

We are looking for someone who is outgoing and has strong client-relation skills. Someone who is committed to excellence in their work habits, in pursuing knowledge and education and motivated to help us grow our hospital.

What does a Client Service Representative do? Our CSRs are the face of our hospital; they are the first point and last point of contact for our clients.

Their role is vital to the success of our hospital as the CSR sets the tone for client interactions and conversations. You will be requested to :

• Answer phone calls.
• Respond to questions.
• Answer moderately complex questions.
• Initial triage of patient needs including emergent cases.
• Schedule appointments.
• Process billing and payments.
• Handles incoming and outgoing mail and e-mail.
• Documents and maintains client information. o File documents electronically. o Service data and other pertinent information within practice management software.
• Escalates complex matters to senior staff.
• Additional administrative & housekeeping duties. o Monitors client waiting area to ensure cleanliness. o Stock shelves.

o Confirm and receive orders.

• Work with Management to take on tasks to meet deadlines. Qualifications :
• Customer Service : 2+ years (required).
• Veterinary Medicine Experience : 2+ years (preferred).
• Administrative Experience : 2+ years (preferred).
• Adaptive or experienced with Cornerstone, PetDesk and Vetstoria software.
• Education or experience in related fields is considered an asset.
• A positive attitude, the ability to stay calm, and critical thinking skills are required.

What we offer :

We provide opportunities for professional growth and wellbeing by offering a living wage and comprehensive benefit package :

• We offer the bells and whistles to perform your duties and excel within our gold standard care.
• A Competitive Wage Rate.
• Full-time hours.
• Quarterly Bonus Opportunities.
• RRSP / DPSP packages.
• A Comprehensive Health Benefits Package (Medical, Dental, & Vision premiums, Life and Disability Insurance).
• Extended Benefits (chiropractor, massage therapist, physiotherapist, acupuncturist and more).
• Mental Health Practitioner Coverage.
• Health & Lifestyle Spending Account.
• Health & Wellness Spending Account
• Continuing Education (CE) funds for advanced professional development.
• Employee Assistance Program.
• Paid Vacation Time.
• Paid Sick & Personal Emergency Days.
• Generous Veterinary Discounts.
• Clothing Allowance.

Start Date and Salary : Dependent on experience and applications.

Job Types : Full-time.

Shifts : Candidate must be flexible to work morning, afternoon, and weekends.

Ability to commute / relocate : Reliably commute or plan to relocate before starting work (required).

Applicants : Submit cover letter and resume.

Work Location : South Mission Animal Hospital (1- Gordon Drive, Kelowna BC V1W 3G8).

Visit : for more information about hospital hours and the team!

Email cover letter and resume to to apply.

Hiring Manager : Darlene Sunderland