Job Description
Customer Service Representative
Our client, based in the lower mainland of Vancouver, provides unique printing solutions specializing in high-quality, customized products for businesses and organizations.
Their dedication to excellence and customer satisfaction, and an incredible team culture, sets them apart. They are looking for a talented Customer Service Representative to join their team.
As a Customer Service Representative, you will be the frontline ambassador for the company, providing exceptional service to their clients.
You will handle inquiries, process orders, and ensure customers have a seamless and positive experience from start to finish.
Key Responsibilities :
- Respond to customer inquiries via phone, email, and chat in a professional and timely manner.
- Process customer orders, ensuring accuracy and attention to detail.
- Provide product information and guidance to customers to help them make informed decisions.
- Resolve customer complaints and issues efficiently, ensuring customer satisfaction.
- Collaborate with the production and design teams to ensure customer requirements are met.
- Maintain accurate records of customer interactions and transactions.
- Follow up with customers to ensure they are satisfied with their purchases and service.
Qualifications :
- Marketing Certificate combined with additional education or training in customer service or related field is a plus.
- Proven experience in a customer service role, preferably in either the printing industry, corporate gifts supply, or in a light manufacturing environment where multiple products are on offer.
- Excellent communication skills, both written and verbal.
- Strong problem-solving skills and ability to handle difficult situations with ease.
- Proficient in using computer systems and software, including Microsoft Office Suite and CRM systems.
- Proficient with Adobe Illustrator
- Detail-oriented with strong organizational skills.
- Ability to work independently as well as part of a team.
- Positive attitude and a passion for providing exceptional customer service.
Why you should apply :
- Competitive salary and benefits package.
- Opportunities for professional growth and development.
- A supportive and dynamic work environment.
- Location : Lower Mainland Vancouver / Fraser Valley, BC
If you are interested in this Customer Service Representative role please apply online today!
Requirements :
Customer Service Representative- Work From Home
Handle incoming customer service calls. Accept customer calls and return customer. This position will work with multiple clients throughout the day providing outstanding service and product knowledge. Dispatch incoming customer phone calls. ...
Paid Panel Immediate Start - Remote Part-Time - Customer Service Representative Welcome
Position: Paid Panel Immediate Start - Remote Part-Time/Full-Time - Customer Service Representative WelcomeOur company is looking for qualified candidates to take part in paid national and local focus groups, clinical trials, and market research studies. This is an excellent opportunity to supplemen...
Customer Service Representative/Order Clerk
As a Customer Service Representative (Order Clerk) plays a crucial role in the efficient processing of orders for materials and merchandise. The representative collaborates with other departments to meet customer needs and contributes to maintaining a customer relationship database. They are respons...
Customer Service Representative - Capital Glass
Customer Service Representative. Range of pay for a Customer Service Representative is between $22. You are the person who likes to set the tone for the customer’s experience. Your role is to take pride in owning the customer’s experience and ensuring that we have made a positive impact on their day...
Entry Level Remote Customer Service Representative (British Columbia)
MCI organically grows, acquires, and operates companies that have synergistic products and services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact management, IT Services (IT Schedule 70), and Temporary and Administrative Professional Staffing (T...
Remote Customer Service Representative (British Columbia)
We are seeking customer service representatives to support our inbound customer service, sales representatives, help desk, and back-office processing representatives. Listen to customers, understand their needs, and resolve customer issues. Must be customer service oriented (empathetic, responsive, ...
CSR-Customer Service Representative
Customer Service Representative. Customer Service Representative. Your work experience demonstrates success in providing customer service and strong administrative support. In-person and Telephonic customer service experience, ideally from a medical clinic setting. ...
customer service representative supervisor
Education: Secondary (high) school graduation certificate.Experience: 1 year to less than 2 years.Co-ordinate, assign and review work.Requisition materials and supplies.Organize and maintain inventory.Hours: 30 to 40 hours per week....
customer service representative supervisor
Maintain operation of computer systems, equipment, machinery and arrange repair work to ensure business continuity and customer service delivery. ...
Customer Service Representative
Supports customer requests for banking services, including handling transactions and supporting customers who walk into the branch. Delivers exceptional service to BMO customers and prospects. Identifies customer needs and provides advice and guidance regarding financial solutions that are in the be...