Position : Technical Writer
Department : Product Development
The Technical Writer is responsible for researching, writing, editing, and revising all user documentation of great scope and advanced technical complexity to a target audience in a clear and concise manner.
Key Responsibilities :
- Develops source materials, consults technical staff, and co-ordinates the preparation of required illustration materials.
- Designs user materials and documentation.
- Proactively participates on project teams to contribute to overall product development.
- Working from design documents and hands-on product experience to research, write, and verify product information and operations procedures.
- Write content for online help files, procedural and policy manuals, user guides, proposals, technical reports and instructional materials that explain installation, operation, and maintenance of software and / or hardware.
- Rewrite and edit drafts for accuracy.
- Required to create glossary, index or cross-reference information within Word.
- Schedule activities to meet delivery dates and commitments.
Qualifications :
- A degree or diploma in Communications / Technical Writing.
- 3+ years of related documentation experience in a technical capacity.
- Experience with Word, Flare, and Photoshop required.
- Experience with SmartDraw and Sharepoint an asset.
- Excellent grammar and the ability to express ideas clearly in writing.
- Practical writing and design layout experience.
- Takes a methodical approach to explaining processes and procedures
- Able to communicate and work effectively with a variety of people.
- Good organizational, time management and project management skills.
Personal Attributes :
- Possess excellent written and verbal communication capabilities.
- Research, interviewing and analytical skills.
- Editing and proofreading skills.
- Able to work well with minimal supervision.
- Adaptable and flexible.
- Able to deal with and learn from criticism.
- Enjoy gathering and synthesizing information.
- Must be willing to update skills and knowledge through professional development activities.
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