Call center Jobs in Peterborough, ON
Last updated: 1 day ago
This role will mostly be remote however the team comes into office roughly.The Telephony Administrator is a telephony, communications and contact center expert who focuses on call center infrastruc...Show moreLast updated: 1 day ago
Schools and administrative sites within the Hamilton-Wentworth Catholic District School Board (HWCDSB) give witness to the truth that Jesus Christ is the foundation and the heart of Catholic Educat...Show moreLast updated: 30+ days ago
We are a growing agency that helps businesses from different industries scale.Our team members are results-driven individuals who like to move fast, get the job done, and have fun doing it.We are s...Show moreLast updated: 7 days ago
Provides nursing care to patients under the direction of a Registered Nurse of physician / advanced practice provider.Utilizes observational skills to observe nursing intervention and assists medical...Show moreLast updated: 4 days ago
About MIR Digital : At MIR Digital, we're more than a company-we're a collective of innovators, builders, and change-mak...Show moreLast updated: 6 days ago
Our client, within the Utilities / Energy space, is committed and dedicated to delivering outstanding service to their residential clients.
They are the fourth largest municipally owned distributors i...Show moreLast updated: 3 days ago![Workday Financials Senior Principal Consultant, Accounting Center - Global AMS (Application Man[...]](https://cdn-dynamic.talent.com/ajax/img/get-logo.php?empcode=jvers-jobboards-ca&empname=Collaborative%20Solutions%2C%20LLC)
Workday Financials Senior Principal Consultant, Accounting Center - Global AMS (Application Managed Services).Apply locations : USA - United States - Remote, CAN - Ontario - Remote, CAN - British Co...Show moreLast updated: 3 days ago
Administration and support of zSeries systems in a large network environment / complex multi-client, multi-vendor and multi-protocol systems.
Participation in the evolution of the zSeries platform b...Show moreLast updated: 30+ days ago
Yonge Street Mission (YSM) is a vibrant, non-profit Christian organization leading a collective movement to end chronic poverty in Toronto.
Since 1896, we’ve worked to transform the lives of people ...Show moreLast updated: 30+ days ago
Job role : Associate - Customer Support and Retention.On this project you will be providing frontline customer service and support for internet customers.
You will be answering questions and resolvin...Show moreLast updated: 6 days ago
Our team members are at the heart of everything we do.At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on ...Show moreLast updated: 30+ days ago
NCRI is growing stronger and is seeking a WFH Customer Service Representative / Collector to join our motivated and growing family.
Our future colleagues will be team-oriented, performance-driven, and...Show moreLast updated: 30+ days ago
Role : IVR DeveloperLocation : Toronto(Hybrid) Salary This role covers both Development and Support.Build / Develop / Support DTMF IVRs (Integrated Voice Response) and perform unit / component test...Show moreLast updated: 9 days ago
Aspire Lifestyles- Remote Customer Service Representative.Do you have a passion for customer service and want to build a career with a company that values work-life-balance, promotes from within, a...Show moreLast updated: 30+ days ago![Consumer Relations Associate [Part Time, Bilingual]](https://cdn-dynamic.talent.com/ajax/img/get-logo.php?empcode=dorel&empname=Dorel%20Industries)
Consumer Relations Associate [Part Time, Bilingual].Arkansas, USA • Columbus, IN, USA • Dowagiac, MI 49047, USA • Montreal, QC, Canada • North Carolina, USA • Ontario, Canada • Savannah, GA, USA • ...Show moreLast updated: 30+ days ago
Working at Nordstrom's SoCal Distribution center is exciting, fast-paced, and means being part of something we think is pretty awesome.
Enjoy working in a climate-controlled environment with the hig...Show moreLast updated: 30+ days ago
Bilingual Call Center Representative - (French / English).Join an award winning team that dreams big and works together to provide Canadians from coast-to-coast the customer service they’ve come to c...Show moreLast updated: 30+ days ago
About Rentokil-Terminix : Rentokil-Terminix Canada is one of the largest pest control providers to the property management sector.
Since its founding, it has been an industry leader in pest control.O...Show moreLast updated: 30+ days ago
- Promoted
NICE CXone Administrator
Tundra Technical SolutionsOntario, Canada, CanadaFull-time
Casual On call Assistant Custodians
York Region District School BoardOntario, CanadaCA$17.00 hourly
- Promoted
Senior Mechanical Engineer (Hybrid)
Affinity SearchON, CanadaFull-time
- Promoted
LVN -Outpatient- Lvl II - Medical Offices D at Ontario - Obstetrics / Gyn-Reg Clinic - On Call
HealthEcareers - ClientOntario, CAFull-time
Cisco Call Manager Voice Engineer
MIR Digital SolutionsON, CanadaFull-time
Quick Apply
- Promoted
Manager, Grid Operations & Emergency Management
PSG leadership Inc.Regional Municipality of Durham, ON, CanadaFull-time
- Promoted
Workday Financials Senior Principal Consultant, Accounting Center - Global AMS (Application Man[...]
Collaborative Solutions, LLCON, CanadaFull-time
- Promoted
zSeries System Programmer
CGIOntario, CanadaFull-time
Early Childhood Educator (On Call Relief / Supply Work)
Yonge Street MissionOntario, CACA$16.00 hourly
- Promoted
Associate Customer Support
Tech MahindraOntario, CanadaFull-time
Personal Care Specialist (12 Month Contract)
Innomar StrategiesRemote, ONCA$16.00 hourly
Remote
Full-time
WFH Customer Service Representative / Collector
NCRI Inc.OntarioCA$16.00 hourly
Remote
- Promoted
IVR
AvanciersOntario, Canada, CanadaFull-time
Remote Customer Service Representative
International SOSON, CACA$20.00 hourly
Remote
Consumer Relations Associate [Part Time, Bilingual]
Dorel IndustriesOntario, CanadaCA$42.50 hourly
Seasonal Warehouse Associate - Southern Cal Distribution Center
Nordstrom IncOntario, CACA$20.65 hourly
Bilingual Call Center Representative (French / English)
Canadian Tire CorporationEmplacement mobile Ontario [F009]CA$27.00–CA$28.00 hourly
Inside Sales Professional
Rentokil InitialOntario, CanadaCA$100,000.00–CA$250,000.00 yearly
- Promoted
B2B Cold Outreach Copywriter
UpgradeCanada, ON, ca We are a growing agency that helps businesses from different industries scale.Our team members are results-driven individuals who like to move fast, get the job done, and have fun doing it.We are s...Show moreLast updated: 22 days ago
NICE CXone Administrator
Tundra Technical SolutionsOntario, Canada, Canada1 day ago
Job type
- Full-time
Job descriptionSupporting Orbit’s Nice CXOne telephony technical environment Troubleshooting and resolving technical issues related to contact center operations, escalating when necessary. Managing day-to-day operations, including user and script modifications. Providing day-to-day second level support to end users and ServiceDesk staff. Working closely with various business and technology stakeholders to gather the business and technical requirements needed to design, implement, and support Orbit’s NICE CXone environment. Assessing the performance of the Nice CXoneand suggesting and implementing system enhancements when necessary. Building and / or modifying call flows where necessary through collaboration with partners, business stakeholders , vendors, and third-party providers to ensure effective integration, supporting contact center technologies while supporting the scheduling of upgrades. Maintaining and improving the design and configuration of Orbit’s telephony solutions, including but not limited to IVR scripting, ACD, call routing, telephony integrations, web chat, SMS & email. Monitoring and maintaining Orbit’s contact center and unified communication systems, ensuring reliability, scalability, and security. Testing configurations, workflows, and integrations to confirm quality, reliability, and efficiency Nice CXone, and resolve technical challenges related to platforms. Collaborating with the Manager, ITS in the management of carriers connections and service levels. A degree or diploma, preferably in Computer Science, Information Systems Management, or similar discipline; supported by experience in telephony support and management. 2+ years of experience supporting and configuring CCaaS solutions. Experience with Nice CXone required. Working knowledge of SIP trunking. Prior experience and knowledge of CCaaS and CRM integrations. Ability to understand, build, and modify call flows. Ability to implement against test scripts to confirm quality, reliability, and efficiency of technologies. Highly analytical individual with advanced problem-solving skills and strong attention to detail. Ability to generate innovative and valuable ideas to contribute to business solutions. Proficient in generating comprehensive performance and usage reports on Nice CXone. Support WFM team as needed for creation and generation of operational reporting. Hands-on experience with Microsoft Teams as UCaaS is asset. Ability to effectively support web-based solutions to enhance contact center functionality and user experience. Proficient in the use of automated testing methodologies. Ability to identify, assess and mitigate potential risks, ensuring security, compliance and resilience of the contact center infrastructure. Experience with agile development methodologies. Excellent verbal and written communication skills. French Spoken would be a big Asset
NICE CXone Administrator
Job Description
- This role will mostly be remote however the team comes into office roughly 1x per month in Waterloo, ON.
- P lease ensure you are available to commute occasionally to Waterloo before applying.
What You’ll Do :
The Telephony Administrator is a telephony, communications and contact center expert who focuses on call center infrastructure, business communication and other telephony platforms. The Telephony Administrator is responsible for supporting Orbit’s contact center and unified communication solutions with a primary focus on the day-to-day support and operations. This role will also contribute to internal projects as needed, during which the focus will be on the design, customization, implementation, and optimization of CCaaS (Contact Centre as a Service) solutions.
Reporting to the Manager of Information Technology Services, you’ll be responsible for :
Qualifications
Let’s Talk About You :
This is the unique blend of skills and experience we would love to see in an ideal candidate :