Call center Jobs in Georgetown, ON

Last updated: 1 day ago

Promoted

NICE CXone Administrator

Tundra Technical SolutionsOntario, Canada, Canada

Full-time

This role will mostly be remote however the team comes into office roughly.The Telephony Administrator is a telephony, communications and contact center expert who focuses on call center infrastruc...Show moreLast updated: 1 day ago

Data Center Operator

Rogers CommunicationsBrampton, ON, CA

Our Technology team wakes up every day with one goal in mind - connecting Canadians to the people and things that matter most. Together, we are proud to support 30 million Canadians each month throu...Show moreLast updated: 30+ days ago

Casual On call Assistant Custodians

York Region District School BoardOntario, Canada

CA$17.00 hourly

Schools and administrative sites within the Hamilton-Wentworth Catholic District School Board (HWCDSB) give witness to the truth that Jesus Christ is the foundation and the heart of Catholic Educat...Show moreLast updated: 30+ days ago

Medical Assistant - Divide Wellness Center

Marshall Medical CenterGeorgetown, CA

CA$26.94 hourly

Full-time

LIMITED TERM POSITION UP TO 12 MONTHS • • •.The Medical Assistant of Marshall Medical Clinics works with providers and staff to ensure effective medical care is delivered to all patients in a timely,...Show moreLast updated: 30+ days ago

Data Center Operations Specialist - L2

Global RelayBrampton, Ontario, Canada

CA$30.00–CA$35.00 hourly

Full-time

For over 20 years, Global Relay has set the standard in enterprise information archiving with industry-leading cloud archiving, surveillance, eDiscovery, and analytics solutions.We securely capture...Show moreLast updated: 30+ days ago

Cisco Call Manager Voice Engineer

MIR Digital SolutionsON, Canada

Full-time

Quick Apply

About MIR Digital : At MIR Digital, we're more than a company-we're a collective of innovators, builders, and change-mak...Show moreLast updated: 6 days ago

Data Center Operator

RogersBrampton, Ontario, Canada

Full-time +2

Fulfillment Manager - Distribution Center

IndigoBrampton, ON, CA

CA$70,000.00–CA$75,000.00 yearly

Dedicated to telling stories and creating experiences, Indigo is always looking for bright, energetic and customer-focused people who can help bring our exciting mission to life in one of our more ...Show moreLast updated: 30+ days ago

Promoted

Service Team Leader

Talent Pros Recruiting SpecialistsBrampton, Ontario, Canada

Service Team LeaderBrampton Canada.Our client provides energy solutions so communities can thrive and businesses can grow. We bring power heat and cooling to customers and communities wherever they ...Show moreLast updated: 9 days ago

Branch Manager

CB CanadaMilton, Ontario, Canada

CA$55,000.00 yearly

James Snow Parkway North, Milton, ON L9T 8L1.Bring your passion for people, customer service and operational excellence with you to work every day! Apply your expertise to lead a high-performing te...Show moreLast updated: 30+ days ago

Early Childhood Educator (On Call Relief / Supply Work)

Yonge Street MissionOntario, CA

CA$16.00 hourly

Yonge Street Mission (YSM) is a vibrant, non-profit Christian organization leading a collective movement to end chronic poverty in Toronto. Since 1896, we’ve worked to transform the lives of people ...Show moreLast updated: 30+ days ago

Promoted

Remote Market Research Panel - Call Center Agent Welcome - No Experience

Apex Focus GroupBrampton, Ontario, Canada

CA$850.00 weekly

Remote

Remote Market Research Panel Call Center Agent Welcome (Part Time / Full Time) No Experience.Our company is looking for qualified candidates to take part in paid national and local focus groups c...Show moreLast updated: 30+ days ago

Webber - Seasonal Equipment Operator (Call- In) - Infrastructure Management

FerrovialMilton, ON

CA$20.00–CA$25.00 hourly

Full-time

The incumbent is responsible for maintaining contracted assets (roadways, medians, signs, guardrails, fences, bridges, tunnels, vegetation, etc. This position requires a highly developed sense of sa...Show moreLast updated: 30+ days ago

Bilingual Call Center Representative (French / English)

Canadian Tire CorporationEmplacement mobile Ontario [F009]

CA$27.00–CA$28.00 hourly

Bilingual Call Center Representative - (French / English).Join an award winning team that dreams big and works together to provide Canadians from coast-to-coast the customer service they’ve come to c...Show moreLast updated: 30+ days ago

Promoted

Fulfillment Center Teammate

EMCO CorporationMilton, Ontario, Canada

CA$45,000.00–CA$50,000.00 yearly

Full-time

But thats not all! Joining the Riptide team offers a unique opportunity.Why We seek teammates who demonstrate a strong work ethic are unafraid to engage in handson tasks and are comfortable steppin...Show moreLast updated: 30+ days ago

Data Center HVAC Technician

EquinixBrampton

CA$34.52 hourly

Full-time

Equinix is the world’s digital infrastructure company®, operatingover 250 data centers across the globe.Digital leaders harness Equinix's trusted platform to bring together and interconnect foundat...Show moreLast updated: 30+ days ago

NICE CXone Administrator

Tundra Technical SolutionsOntario, Canada, Canada

1 day ago

Job type

Full-time

Job description

NICE CXone Administrator

Job Description

This role will mostly be remote however the team comes into office roughly 1x per month in Waterloo, ON.
P lease ensure you are available to commute occasionally to Waterloo before applying.

What You’ll Do :

The Telephony Administrator is a telephony, communications and contact center expert who focuses on call center infrastructure, business communication and other telephony platforms. The Telephony Administrator is responsible for supporting Orbit’s contact center and unified communication solutions with a primary focus on the day-to-day support and operations. This role will also contribute to internal projects as needed, during which the focus will be on the design, customization, implementation, and optimization of CCaaS (Contact Centre as a Service) solutions.

Reporting to the Manager of Information Technology Services, you’ll be responsible for :

Supporting Orbit’s Nice CXOne telephony technical environment

Troubleshooting and resolving technical issues related to contact center operations, escalating when necessary.

Managing day-to-day operations, including user and script modifications.

Providing day-to-day second level support to end users and ServiceDesk staff.

Working closely with various business and technology stakeholders to gather the business and technical requirements needed to design, implement, and support Orbit’s NICE CXone environment.

Assessing the performance of the Nice CXoneand suggesting and implementing system enhancements when necessary.

Building and / or modifying call flows where necessary through collaboration with partners, business stakeholders , vendors, and third-party providers to ensure effective integration, supporting contact center technologies while supporting the scheduling of upgrades.

Maintaining and improving the design and configuration of Orbit’s telephony solutions, including but not limited to IVR scripting, ACD, call routing, telephony integrations, web chat, SMS & email.

Monitoring and maintaining Orbit’s contact center and unified communication systems, ensuring reliability, scalability, and security.

Testing configurations, workflows, and integrations to confirm quality, reliability, and efficiency Nice CXone, and resolve technical challenges related to platforms.

Collaborating with the Manager, ITS in the management of carriers connections and service levels.

Qualifications

Let’s Talk About You :

This is the unique blend of skills and experience we would love to see in an ideal candidate :

A degree or diploma, preferably in Computer Science, Information Systems Management, or similar discipline; supported by experience in telephony support and management.

2+ years of experience supporting and configuring CCaaS solutions.

Experience with Nice CXone required.

Working knowledge of SIP trunking.

Prior experience and knowledge of CCaaS and CRM integrations.

Ability to understand, build, and modify call flows.

Ability to implement against test scripts to confirm quality, reliability, and efficiency of technologies.

Highly analytical individual with advanced problem-solving skills and strong attention to detail.

Ability to generate innovative and valuable ideas to contribute to business solutions.

Proficient in generating comprehensive performance and usage reports on Nice CXone. Support WFM team as needed for creation and generation of operational reporting.

Hands-on experience with Microsoft Teams as UCaaS is asset.

Ability to effectively support web-based solutions to enhance contact center functionality and user experience.

Proficient in the use of automated testing methodologies.

Ability to identify, assess and mitigate potential risks, ensuring security, compliance and resilience of the contact center infrastructure.

Experience with agile development methodologies.

Excellent verbal and written communication skills.

French Spoken would be a big Asset