Service Technician

Field Service Technician

Whitby, ON

Reference No. CG- 17097

Our client, a leading provider of end-of-the-line packaging systems with over 50 years within Canada and globally, is seeking a Field Service Technician to support the Whitby manufacturing workshop to help expand the technical service force throughout the greater Toronto area in order to bring world-class service and quality to their customers.

Duties and Responsibilities :

• Perform Field Service repairs and Installations of strapping equipment.
• Perform Preventative Maintenance on equipment as scheduled.
• Provide customer training on the proper use of the equipment and its maintenance.
• Work closely with our customers to resolve machine performance issues and determine required services or repairs.
• Accurately evaluate problems and develop an action plan to make repairs to both mechanical and electrical.
• Prepare to have all necessary parts and tools available to perform the task at hand.
• Work closely with Engineers and report specific machine issues that might require changes.
• Ability to connect to and change PLC settings provided by engineers for Allen Bradley Control Logics and Siemens.
• Perform diagnostics utilizing test meters and hand tools to correct failures of equipment components.
• Maintaining control of your vehicle parts inventory, supplies, and tools
• Complete service call documentation using wireless devices. Perform exit meetings with customer staff on the work performed.
• Commute in company vehicles and at times long distances.

Team, Training, and Support :

• In-house training with continuous on-the-job field training with senior field staff
• Corporate expense account / credit card
• Company laptop, cell phone, and car.
• All required Personal Safety Equipment
• Company logoed clothing
• All supporting parts inventory needed for equipment maintenance.
• Company-supplied tools

Skill Required :

• A strong working knowledge of the mechanical and electrical field
• Knowledge of PLC programming, hydraulic and pneumatic technology
• Solid written and verbal communication skills
• Ability to effectively use and read measuring instruments, such as multimeter, amp meter, micrometers, and calipers.
• Ability to establish effective rapport with all levels of employees and customers.
• Ability to take initiative and work independently.
• Competent customer services skills, with the ability to analyze the root cause and find permanent solutions to issues.
• Ability to engage in extensive customer interaction.
• Solid computer skills (MS Office Applications and Windows-based programs)
• Corrugated industry experience is preferred.

Experience and Education :

• Minimum 3 years of field or plant equipment maintenance experience
• High school diploma; Associate degree is an asset.
• A valid driver's license.
• Solid Mechanical / Electrical background
• PLC experience preferred.

Excellent Pay and Benefits package :

• Medical, Dental, and Vision benefits
• Life and STD Benefits
• Retirement savings program
• Paid vacation and holidays.

This is a diverse workforce and equal opportunity employer that welcomes applications from all races and genders.