Application Support Analyst

Position Description :

Being a member of CGI will not only allow you to broaden your field of expertise across several technologies, but will also give you the opportunity to advise our major clients on the technologies and methodologies best suited to their needs.

Our team is dynamic and encourages collaboration, exchange and initiative. Respect and fun are the basis of our work environment.

CGI focuses on each of us, offering a personalized training plan, highly competitive financial benefits and flexible schedules that allow us to balance personal life and career.

As an Application Support Analyst, you will work closely with business partners, analysts and team members to provide front-line IT services for a variety of applications including Microsoft Dynamics F&O, SAP Concur, CCH Tagetik and Murex. This application support enables efficient use of this application and ensures their stability by offering a personalized, local service.

Responsibilities :

• Respond to user requests for Microsoft Dynamics F&O, SAP Concur, CCH Tagetik and Murex solutions via Outlook.
• Analyze problems received by reading logs to establish the cause of the problem
• Search for possible solutions to undocumented problems
• Offer comprehensive solutions to system users
• Ensure the proper functioning of the various modules through periodic checks
• Prepare working documents for application users
• Assist user migration to a new version of the application
• Ensure communication to users during system transitions

Requirements :

Undergraduate degree in computer science, business informatics or related field

Minimum 5 years' experience in Application Support

Proficiency in Microsoft Office suite

Experience with Microsoft Dynamics F&O solution

Experience with SAP Concur

Experience with CCH Tagetik

Experience with Murex

Experience in an agile context with the Jira solution

Knowledge of MSSQL

Fluency in French and knowledge of English.

Assets :

Knowledge of autosys or other enterprise schedulers

Knowledge of financial concepts applied to portfolio management, financial instruments and risk management

Knowledge of the Microsoft BI platform SSRS / SSIS / SSAS

C# programming language and Microsoft .NET framework

Competencies (Behaviors & Skills)

Curiosity and desire to learn

Sense of initiative

Customer focus and strong sense of customer service

Methodology and rigor

Excellent verbal and written communication skills

Team spirit.

Project location : Montreal, presence 1 time / week.

Skills :

Jira

Murex