Customer Care Claims Specialist
CAA Club GroupThornhill, ON, CAIl y a plus de 30 jours
Salaire
50 000,00 $CA – 55 000,00 $CA par an
Description de postePost-secondary education completed and equivalent work experience in a related field 3 - 5 years of relevant experience Insurance Claims experience is required CIP designation is preferred Excellent customer service experience Must have excellent verbal and written communication skills Strong working knowledge of Microsoft Office Suite Ability to work in cross functional teams High level of attention to detail Strong problem solving and analytical skills Competitive salary Annual bonuses and merit increases 3 weeks’ vacation Flexible benefit plan Defined Contribution Pension Complimentary CAA Membership
Position Details
What You Will Do
- Responsible for investigating and responding to escalated customer concerns and complaints in an effective and timely manner
- Liaise with Ombudsman’s office to resolve any customer concerns pertaining to Claims handling and settlement
- Act as a primary contact for various distribution channels i.e. Broker, Direct, Clubs, Regional Insurance Agents to resolve any claims issues and claim handling concerns
- Track customer complaints, NPS stats and gaps in coverage and product
- Provide reporting and trending about the customer experience and cancellation sources to the leadership team
- Identify opportunities and make recommendations for process improvements to improve the member experience, within the local store, retail channel and insurance organization
- Complete new claim intake process through telephone contact / written contact with Members by entering full claim details into the claim operating system.
- Confirm coverage with the Member by comparing insurance contact details with the loss details
Who You Are
What’s In It For You
As an organization we are focused on Member safety, which includes the safety and well-being of our Associates. Therefore, you must be and remain fully vaccinated as a condition of employment.