Full-time Collections Agents

Are you a talented individual who is committed to quality work?

Do you thrive in a company culture that is positive, engaging, and supports professional growth in a team environment?

Do you want the opportunity to earn a monthly bonus on top of your salary?

Bring your negotiation skills to PRA Group Canada as a Collections Agent!

What sets us apart :

PRA Group Canada values its employees and offers innovative programs that promote teamwork, positive morale, and employee recognition. In today’s ever-changing work environment, we pride ourselves on our commitment to work / life balance. At PRA, we know that company success is derived from the efforts of all our talented and hardworking employees. We are committed to delivering a total rewards program, including :

• Competitive salary based on experience
• Lucrative monthly bonus program
• Paid training and licensing
• Signing bonus at three months of active service
• No weekend shifts
• Group health and dental program at minimal cost to employees
• Three weeks of vacation, to start
• Five paid days for illness or family obligations
• Full-time position of 40 hours per week, including one evening shift per week
• Full training and ongoing upskill training provided
• Pension plan
• Private gym on site
• Employee Assistance Program
• Tuition reimbursement program
• Recognition programs
• Referral program
• Positive work / life balance

What you will do :

Collectors at PRA Group Canada understand it’s their job to help people pay their debts. They help customers understand how credit works and explain how people can rebuild their credit. They are helpful professionals who are compassionate to a customer’s situation.

Reporting to the Regional Director of Quebec Operations, you will be responsible to manage inbound and outbound telephone calls related to consumer files. Compliance and customer service are key components of this role.

Here’s what a typical day would look like :

Contacting customers within PRA Group Canada’s inventory :

We want our collectors to be successful! Collectors can leverage their ability to achieve their goals by participating in training sessions, team meetings, and coaching sessions, provided by PRA.

What you will bring :

Successful collectors are goal oriented, have strong negotiation skills, are great listeners, can understand how to overcome objection, can express empathy, and are persistent.

Other qualifications include :

Be part of our amazing team!

Ready for a challenging and rewarding opportunity? Submit your cover letter and resume by April 14, 2023 via email to :

We thank all applicants for their interest and will contact those selected to participate in the interview process.