order clerk - customer services

Education

• Secondary (high) school graduation certificate

Work setting

• Agriculture
• Wholesalers
• Sales
• Nursery - horticulture

Tasks

• Answer written and oral inquiries
• Prepare and / or deliver educational, publicity and information programs, materials and sessions
• Address customers' complaints or concerns
• Answer inquiries and provide information to customers
• Arrange for billing for services
• Arrange for refunds and credits
• Maintain records and statistics
• Obtain and examine all relevant information to assess client feedback, enquiries and complaints in the delivery of meaningful information and services.
• Perform general office duties
• Answer clients' inquiries and provide information
• Consult with clients after sale to provide ongoing support

Type of product

• Tropical plants
• Ornamental trees, shrubs and hedges
• Bedding plants
• Perennials

Computer and technology knowledge

• Internet
• MS Excel
• MS Outlook
• MS Word

Type of experience

• Sales and marketing

Area of work experience

• Marketing
• Product development

Transportation / travel information

• Valid driver's licence

Work conditions and physical capabilities

• Attention to detail
• Fast-paced environment
• Tight deadlines

Personal suitability

• Punctuality
• Client focus
• Efficient interpersonal skills
• Excellent oral communication
• Excellent written communication
• Flexibility
• Organized
• Reliability
• Team player
• Initiative
• Judgement
• Ability to multitask
• Dependability
• Honesty
• Quick learner

Screening questions

• Are you available for the advertised start date?
• Are you currently legally able to work in Canada?
• Do you have previous experience in this field of employment?

Experience

• Experience an asset