Company Description
Fairmont Château Laurier is the iconic hotel of Ottawa - Canada's capital city. Built in the age of grandeur, Ottawa's very own castle is a magnificent limestone edifice with turrets and masonry reminiscent of a French château. A symbol of timeless elegance, the hotel combines a distinctive blend of historic charm and modern efficiencies.
What Is In It For You
- Wonderful company culture - our colleagues are at the heart of all that we do
- Food & Beverage discount of 50% in our restaurants
- Employee benefit card offering discounted rates in Accor worldwide for you and your family
- Learning programs through our academies designed to sharpen your skills
- Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21
- Comprehensive extended health benefits package
Fairmont Château Laurier is proud to provide employment accommodation during the recruitment process. Should you require any accommodations, please notify us.
Our commitment to Diversity & Inclusion :
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS
Job Description
Engaging service, delicious cuisine and distinctive surroundings make every special event at Fairmont Château Laurier a truly memorable affair. As Director of Banquets, you will liaise between multiple departments to ensure the success of every group function – and model exceptional service and leadership skills among your team.
Responsibilities :
Reporting to the Assistant Food &Beverage Director and the Food & Beverage Director, responsibilities and essential job functions include but are not limited to the following :
To provide leadership, direction, training and support for the Colleagues and leaders in the departmentCompletion of annual reviews, ongoing mentorship, and providing regular feedback to exceed performance goalsEnsures smooth and efficient functioning of the Banquet Department on a daily basisWeekly, monthly, quarterly and annual objectivesCreative, cost-effective scheduling of the banquet Leadership Team, Captains, Banquet Servers, Coordinator, and Housepersons to minimize productivity to forecast and budgetMaintains open communication lines with Catering and Convention Services in order to promote teamwork and exceed guest service expectationsMaintains, enforces and enhances Fairmont Service Standards and Conference Services / F&B Core StandardsProactively analyzes, develops, and revamps internal processes to create new ways of providing unique and innovative services ideas and incentivesMaintains a constructive, harmonious and communicative working relationship with all supporting departmentsEnsures all financial reporting is maintained and accurateEnsuring proper training of assistantsMaintains and enhances staff morale and promotes a positive team environmentEnsures departmental adherence to, and awareness of Health & Safety standardsShares in the responsibility to achieve or exceed financial and guest satisfaction goals (average check, payroll, beverage revenue, JD Power etc) for the departmentActive interaction with guests and conveners on an ongoing basisAssumes responsibility for all equipment, inventories, supplies, furniture and fixtures assigned to the Banquet Department and in addition scheduled cleaning of all banquet equipment during slow times – with reports generated to monitor completionResponsible for recruitment and training of new employees and maintains appropriate staffing levels at all times by liaising with the Human Resources DepartmentEnsuring all union guidelines are followed with regard to seniority and the existing union agreementEstablishes, evaluates, and enforces performance standardsResponsible for the timely, precise and expert execution of all banquets functionsAttends Operations meetings, pre-convention meetings and other departmental meetings as requiredAll other related responsibilities and dutiesQualifications
Post-Secondary Degree in Hospitality or Food and Beverage Management is an assetMinimum five (5) years’ experience in Food and Beverage Management including a minimum of three years in a Banquet Manager or Assistant Banquet Manager settingHighly organized individual with the ability to multi-taskAbility to delegate tasks to team members and ensure their completion with a strict adherence to deadlinesMust possess strong, proven leadership qualities and management skillsMust have proven staff scheduling skillsAbility to recognize and correct guest service issues through an established presence on the Banquet floorManagement / Leadership courses an assetWorking knowledge of Micros, Timesaver, Excel, PowerPoint, Microsoft WordFluent in both official languages an asset.