Customer Service Representative

JOB DESCRIPTION – Customer Service Representative / Inventory Coordinator

About Left Coast Naturals :

Left Coast Naturals is a Burnaby, BC based organic and natural food manufacturer / distributor. We distribute nearly 27 brands and 200 bulk products, including our own Hippie Snacks and Left Coast Organics, across Canada. Committed to the planet, community, and customers, we believe food made right makes a difference. At our core, we’re Good People providing Good Food.

Role

The Customer Service Representative / Inventory Coordinator builds strong customer relations and upholds our core values, often serving as the customer's first contact with LCN.

Reports to : Customer Service Manager

Location : Brampton, ON

Responsibilities

• Receiving and order entry
• Invoicing
• Ensure accurate and timely delivery by liaising with warehouse and freight companies
• Assists in maintaining current customer information in ERP system
• Ensures internal policies are followed (pricing checks, minimum order size followed, customer complaint tracking, etc.)
• Process courier shipments
• Assists in processing customer credits and returns
• Inventory control (cycle counts, adjustments, short dated product management)

Ideal Candidate

You have a problem-solving attitude, enjoy building relationships, and adhere to policy while delivering excellent customer service. You have professional English communication skills, are detail-oriented, and can multi-task. Experience in order entry or similar detail-oriented roles is essential, along with the ability to work within tight deadlines. You are proactive in improving processes, a team player, and proficient in Microsoft Office Suite. Understanding of EDI is a plus.

Why Work with Left Coast Naturals?

We offer extended health benefits, an RRSP matching program, performance bonuses, and paid community service days. Additional perks include environmental cash incentives for sustainable commuting and organic groceries, training and professional development, purchase discounts, and company-sponsored social activities.