Director, Product Experience (Design)

Build a best-in-class Product Experience practice and implement transformative changes that drive lasting impact

As the Director of Product Experience (design), you will play a critical role in evolving how our end-users are interacting and using the Coveo platform, ensuring they are unlocking the full potential of the platform and achieving their objectives with Coveo. In this role, you will report directly to the SVP Products, and collaborate closely with product management and engineering leaders to drive user-centricity in the development of all Coveo products.

With your leadership, the team will simplify every interaction our customers have with the platform, and drive an intuitive self-service experience integrating the out-of-the-box core elements with the customizable building blocks designed to meet their specified needs.

Key responsibilities :

• Represent the design practice and showcase the value of user-centric product experiences at the senior leadership level.
• Develop and champion a user-centered design strategy for the products, ensuring all interfaces are intuitive, scalable, visually appealing, and seamless across the platform.
• Demonstrate a commitment to high standards of design and innovation, inspiring your team to uphold the same values.
• Establish and manage design standards, best practices, and processes for UI components and visual language.
• Spearhead the development and maintenance of UI component libraries, ensuring they are reusable, accessible, and scalable across various platforms and applications.
• Lead the development of all user-facing documentation, including but not limited to user manuals, help guides, onboarding tutorials, and API documentation, ensuring clarity, usability, and accuracy.
• Create content that resonates with both technical and non-technical users, breaking down complex concepts into easy-to-understand materials that enhance the customer experience for users such as platform administrators and super users, developers, and integration partners.

What will qualify you for the role :

What would make you stand out :

Join the #Coveolife!

We encourage all qualified candidates to apply regardless of age, gender, disability, gaps in CV, national or ethnic background. We know that applying for a new role is a lot of work and we really appreciate your time.

If it were easy, someone else would have done it. All of our colleagues at Coveo find the drive to continuously seek new challenges and test roads no one else has ever explored. This ethos has allowed us to become a world leader in an innovative industry and to create a collaborative, diverse and trusting place to work filled with amazingly talented and passionate people. We love a good challenge, and we never say no to an opportunity to learn and develop new cutting-edge skills.

Apply for this job

First Name

Last Name

Email

Phone

Location

Resume

What are your salary expectations for this role?

Are you currently legally allowed to work in Canada?

I confirm either living or being about to move to the location indicated in the job listing.

Thank You!

We appreciate your interest in Coveo. We will be in touch with you shortly.

J-18808-Ljbffr