Our municipal client is looking for a Microsoft Dynamics CRM Consultant with experience in Power Platform development to assist in the implementation of Microsoft Dynamics CRM, Customer Service Module and provide support and enhancement on an ongoing basis.
7 months contract (35 hrs work week), potential for renewal, hybrid or remote
Must Have
- 5+ years experience in configuring Microsoft Dynamics CRM module and developing custom Power Platform solutions using tools like Power App and Power Automate.
- Experience with integration business applications with Microsoft Dynamics CRM would be a definite asset.
- Proven experience in configuring Microsoft Dynamics CRM Customer Service module. Manage Cases, Knowledge Management, Entitlements, SLAs, Analytics and Insights.
Implement Scheduling, Multi-session experience for Customer Service, Routing and Connected Customer Services
A bachelor’s degree in computer science, related field or equivalent experience.
Nice to Have
Power Platform Development : Develop canvas apps, model-driven apps and cards; create tables, columns, views and triggers in Dataverse.
Develop automated, instant, scheduled, UI and business process flows in Power Automate. Forms, charts and dashboards; role-based security and PowerShell
SharePoint Development : Global, Hub and Local navigations. Web Parts, document libraries, lists, permissions, and social networking features.
Integrations with Power App, Power Automate, Power BI, Excel, Outlook, M etc.
Responsibilities
- Gather functional and non-functional requirements; define, design and develop solutions utilizing the Microsoft Dynamics CRM configuration tools and / or Power Platform development tools like Power App and Power Automate.
- Work closely with the internal IT staff (including web developers and UI / UX) and key stakeholders from business units
- Produce weekly status reports, broken down into daily number of hours worked and by tasks, using the time tracking system.
The reports must include reporting on work accomplished during the period and work planned for the next period. These will be printed, signed as being correct, and submitted to the company by the Consultant.
- Communicate assignment status in a timely and clear fashion to the appropriate member of the Senior Management of the IT Department and other management, staff and other contractors or consultants involved in related IT assignments, as appropriate to the specific assignment.
- Provide weekly updates on deliverables and impact of proposed changes to timelines.
- Provide formal documentation, in accordance with the PMO methodologies and documentation standards.
- Provide mentoring and knowledge transfer to the company’s staff on system set up, configuration and support requirements.
Intermediate IT Asset Coordinator to assist with the lifecycle management of software & hardware assets- 195122
Processing software & hardware request tickets & managing the queue. Assist in managing the group mailbox. Hybrid (3 days in the office, Brampton). Working with other teams & vendors to ensure product is procured. ...
URGENT: Nanny Wanted - Seeking A Reliable And Loving Nanny In Toronto, Ontario $17.2/Hourly
Are you passionate about caring for infants and looking for a part-time live-out nanny position in Toronto, Ontario? Our family is seeking a nurturing and experienced individual to join us in providing exceptional care for our little one. If you are an enthusiastic and dedicated individual ready to ...
Sr. UX Designer/Content Strategist to play a critical role in leading content assessment and strategy projects for our client -
The candidate will be responsible for conducting comprehensive research, defining strategic recommendations, and developing content plans that align with business objectives and user needs. Translate strategic insights into actionable content recommendations, including content creation and optimizat...
Microsoft Dynamics 365 F&O Senior Finance Consultant
Experience in working on functional design, configuration, and process alignment with a detailed understanding of Financial System concepts and general module functionality. Streamline customer business processes to achieve greater ROI within the context of the Dynamics 365 for Finance and Operation...
Customer Support & Implementation Specialist, Payroll (Remote)
Diagnosing software issues/bugs, performing the appropriate resolution; working with other members of the technical support and software development teams in order to identify, and resolve problems in a timely, efficient, and effective manner;. Provide ongoing customer support including; troubleshoo...
Director of Marketing - Telecoms SaaS and Global Connectivity Platform
Work with product management, product marketing teams and design teams to develop, package, and deliver relevant material, making it easy for customers and prospects to understand our product offerings. Oversee all the marketing team deliverables to ensure high quality and with the lens of the custo...
Business Development Executive – Retail, Services and Telecom
The candidate would be encouraged to perform market and client development, foster client relationships, work with Capgemini capabilities to help clients meet their business objectives, and to operationally manage the delivery and budget of projects. Strong experience with SPIN selling and demonstra...
Microsoft Dynamics 365 F&O Senior Developer
Have an understanding of the D365 F&O technology stack and the peripheral technologies that can be leveraged including, but not limited to, Azure, Azure SQL, Power BI, Common Data Service, Power Apps, Azure Logic Apps, Azure Machine Learning, etc. Accountable for development for the purposes of soft...
Creative Director - CRM & Personalization Focus
Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. Stay up...
Solution Architect CRM (Dynamics) 8163-1416
Responsibilities also include the identification of relevant information and the determination of the environment, which will be used for development. Strong communication, negotiation skills and ability to participate and lead discussions with business/senior leadership on making solution recommend...