Talent.com
Help Desk Analyst

Help Desk Analyst

Southbridge Care HomesCambridge, ON, Canada
Il y a plus de 30 jours
Type de contrat
  • Temps plein
Description de poste

Company : Southbridge Health Care LP

Location : Hybrid Model (Head Office - Cambridge)

Position : Help Desk Analyst – Permanent Full-time

Southbridge Health Care LP is looking for a Help Desk Analyst to assist with our technology needs within our Long-Term Care and Retirement Homes across Southwester Ontario.

Reporting to the Manager of IT Operations, the successful incumbent will respond to network inquiries from staff and administrators in a timely fashion.

You will contribute to the team by performing the following :

  • Responding to technical support requests from end-users via phone.
  • Troubleshooting and resolving hardware and software issues.
  • Configuring and deploying new hardware as required.
  • Managing user accounts and access to IT systems, including creating, modifying, and deleting accounts, as necessary.
  • Collaborating with other IT team members to resolve complex issues.
  • Maintaining documentation of technical support requests and resolutions.
  • Staying up to date with emerging technologies and IT best practices.

What you bring to the team :

  • Completion of post-secondary education with a relevant degree or certificate program is required.
  • A relevant post study or internship program is considered an asset.
  • Experience in customer service is an asset.
  • Technical experience with applications such as Azure, MS 365, MS Intune is required.
  • Exceptional analytic and troubleshooting skills for solving problems.
  • Ability to communicate effectively and clearly to all levels of personnel.
  • A team player who can work both independently and within a team in a fast paced, ever-changing environment.
  • Ability to multi-task, prioritize and meet deadlines.
  • Stay up to date with emerging technologies.

    • Southbridge strives to ensure our residents feel connected, supported, loved, and cared for. We plan to redevelop our communities so that we may continue to provide consistent, high-quality care for our residents now and in the future.