SAP Service Cloud Functional Consultant - IS-Utilities (ISU)
- Work Location : remote or hybrid
- Start Date ASAP
- End Date Mar 31, 2024 + possible extension
Our client, a global leading IT company, is seeking a SAP Service Cloud Functional Consultant. Requires strong knowledge and experience in SAP IS-Utilities (ISU) and Service Cloud.
Education / Certifications :
Certification in SAP IS-Utilities and / or SAP Service Cloud.Experience :
5 years of CRM / ISU / SAP Service Cloud experience.In depth knowledge of ISU processes such as :MovesFinancial reportingInteraction recordsISU BillingDevices ManagementKnowledge in Computer Telephony Integration and IVRService notificationsKnowledge of business master data and technical master dataExperience in writing test scripts related to Utilities business processesDesired Experience :
Knowledge in C4C Utilities Interaction centerCTI integration with C4CKnowledge of Utilities related facetsContact Information : Lam Guan